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Galaxy Note 4 Android 5.1.1 Update - VZW FAIL

I am beyond irritated that as the flagship of exactly one year, Verizon continues to provide less than vague answers as to when we will be receiving this update. I used to laugh at Sprint as a provider and swore that I'd never consider AT&T again as an option. However, I have been awaiting Android 5.1.1 since June this year and have watched carries such as Spring and AT&T release 5.1.1 to their customers. At this point, considering I pay about $125/month, I have been investigating other carriers and their service records and can honestly say, I am considering paying the fee to break my contract with Verizon to receive support and tech that keeps current. In my estimation, Verizon should be offering credit to those of us that have been waiting months to receive this update to our [removed] devices which haven't worked properly since 5.0.1 was released. I've been a customer with Verizon for 10+ years and can honestly say I have never been so disappointed with the service or lack thereof. Get with it Verizon. Stop treating your customers, whom are probably paying the highest bills based on the handset of their choice, like second rate piles of [removed].

I'm rather curious how much time and money was spent on Verizon creating their fancy new logo - perhaps the developers, designers and others on that team should have focused their energy on testing and releasing the update for their note 4 customers.

VERIZON FAIL!!!!!

[Removal required by the Verizon Wireless Terms of Service]

Comments

Matthwo8

I agree, same situation with my note 4. Really considering Google Fi project! Once I pay my edge down....I'm done. Google services and a Nexus from now on!

emlspencer

Verizon has let all of its Note 4 users down. I have done 2 factory data resets and I still feel like throwing my phone into a lake.

diomark

I feel exactly the same.

Verizon - please fix something. You're consistently last pushing updates. Before, you were arguing that this is because you're putting the updates through vigorous testing /certification prior to pushing it - fine.. When Lollipop 5.0.1 came out, I was thinking "great, verizon is taking their time because it's broken. they're going to skip it and go directly to 5.1.1" - nope - you pushed the same buggy mess that the other carriers pushed, but months later.

And the fix came out in the form of 5.1.1 which is NOWHERE to be see on the verizon network.

Please do something Verizon - you want to stay #1, start caring about your customers and having more timely updates - not just 'security updates' which don't do anything other then lockout root for those of us that need it.

-Mark

(Verizon since '11 - strongly considering T-Mobile or Project FI for our 3 lines)

ps - the most frustrating thing? ZERO communication from Verizon.

Jhahn01

Priced Fi Heck of a deal! Got a year before the Note 4 contract is over. The reason I have a Note 4 contract is because they broke my Note 3 in the same way and I had to buy a whole new phone to get one that worked. I can see thousands going away in droves once Fi becomes a little more available. Unlimited talk, test and 1GB data for $30. Can't fail! Just wish I could do it now!

jiff777

I totally agree. We have five smartphones on our account. 2 Note 3's, 2 Note 4's and a Droid Turbo. The support for the Note 4's has been pathetic. I will fulfill my contract with Verizon and then I will move away from both Samsung and Verizon. There has been no support for the Note 4. No additional features and still on buggy 5.01. Marshmallow is already rolling out to other devices. There are other phone manufactures and wireless service providers who want our business. Soon, we will be purchasing "smartphones" for $200 instead of $800. Sadly, greed has opened the door for the Chinese manufacturers. Only a fool would pay 7 to 800 dollars every two years for a phone and a lack of support.

emlspencer

And isn't it truly indicative of VZW to not have even posted so much as a

response to this thread?!?!?

Ann154

Considering that this thread was only started less than four hours ago, you haven't waited long enough.

emlspencer

I suppose you're right about that Ann. In fact, if I've been waiting 5 months for Android 5.1.1, I imagine we'll have to wait for a certain netherworld to freeze over before Verizon chooses how to reply to this.

Matthwo8

The S5 on AT&T just got 5.1.1.......note 4 on Verizon, still waiting.....

emlspencer

There's a giant surprise! Rah Rah AT&T!!! Boo hiss VZW.

Verizon_Support

jiff777, we want your business. Let's move forward so that you can stay with us. What issues are you having with your phone?

Have you seen the benefits of upgrading to a new device with a device payment plan?

http://www.verizonwireless.com/support/device-payment-faqs/

The cost of your device at full retail pricing is split up into 24 months. However, you will receive a discount on the monthly access fee for your line.

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

emlspencer

I find it amusing that;

1. VZW is clamoring for the business of only one person in this thread

2. Obviously, support has not paid any notice that we have ALL jumped through their factory data reset hoops and everything else

3. All were asking for is 5.1.1 so that our $700-$800 phones work for the duration of our contracts until the lot of us can divorce VZW and move to any other carrier that actually listens to their customers and provides support and updates in a timely fashion

Thanks VZW for once again proving your insuperiority!

Verizon_Support

emlspencer, we don't want to let you down. We're here to help. What issues are you having on your phone?

emlspencer

Let's be honest. All everyone is asking for is Android 5.1.1. I have done 2 factory resets, erased apps one by one, and everything else that has been suggested. My battery life sucks, I have to send calls multiple times before the phone actually dials them, Bluetooth connectivity is shoddy at best and my phone will just randomly power itself off.

I was told back in June that 5.1.1 should resolve all of these issues. It is now almost November. VZW FAIL

jiff777

Let me see if I have this straight. I purchased the Samsung powerhouse, "flag ship" phone for 2014 and your solution for getting the latest android update is to purchase a new phone less than 12 months later. Why didn't I think of this? Every time android issues an update, just purchase the latest and greatest which has the update already installed. I understand that support people have little or no control, if or when Verizon issues updates, or in the case of the Note 4 just doesn't do anything. I would just wish you would convey to the higher ups, that I, as an individual, will vote with my dollars. I purchased an Android vs. Apple to have some control over my phone and receive the leading edge updates. You would think that Verizon was in cahoots with the NSA in not even publicly mentioning where we stand on any future updates. Everything is hush hush. We live in a world of communications. Verizon makes its money facilitating communication, however, they fail at communication 101. Without us, Verizon does not exists. Okay, I'm done.

Ann154

All of you keep forgetting Samsung is the manufacturer and the company responsible for writing the code for the OS updates.

MykeUA

Verizon: We want 5.1.1 for the Note 4. Please answer this direct question...

When will VZW be releasing the update to android 5.1.1 (or 6.0 at this point) for the Samsung Note 4?

jiff777

I feel like I have been taken out to the tool shed. I apologize to everyone. I didn't realize that Samsung, the manufacturer, also wrote the code for their devices. I must have been dreaming that the other phone carriers had already received the update for 5.1.1, one as far back as early August. This is what Verizon gets for being such a "small" carrier compared to Sprint. I guess Samsung is "punishing" Verizon and holding back the code. Once again, how about information Verizon. I guess if I were a Verizon employee, I would also support them on this forum. I want answers, not excuses.

jiff777

ps. Slight correction. Google writes the code, Samsung tweaks, and finally Verizon also tweaks and releases the code. My apologies once again. Samsung tweaked months ago.

Ann154

Wrong. Verizon Wireless doesn't touch the code. Verizon Wireless only tests it to certify verify it doesn't break the network. Samsung has several models of phones to modify and only so many people to write to code. Samsung started likely on the easiest phones to modify and have to least amount of Certification and Testing involved.

jiff777

I have no interest in getting into a personal debate with you. You may want to research your previous statement. I'm sure you were sincere, although misinformed. Don't cloud the issue with semantics. Once again, my statements were directed towards Verizon and Samsung, as to why they can not even keep their customers informed. I have had direct conversations with Samsung support and their response was, it had been in Verizon's hands. You for some reason have directed your responses directly toward me. I do not desire a legacy of cyber bullying nor do I do like the anonymity of the internet and will not hide behind it. I apologize for airing my frustrations in a thread that you even came across. I hope you have a nice weekend. I am done with the Verizon community forum and will go back to the XDA Developer's forum. I would express my feelings to Verizon over the phone, however, I don't have a lot of time waiting on the phone to only be disconnected once again. Once upon a time, Verizon had a reputation of outstanding customer service but that went the way of copper wires.

RandomKoreanGuy

This is unfortunately one of the frustrations in dealing with Verizon. Everyone knows the carriers all drag their feet with updates they have any kind of control over, which is why Apple took direct control of their own updates. They would probably abandon updates completely if they knew they could get away with it (just look at those unfortunate Windows Phone users). Google pushes direct updates to the phones they have direct control over (the Nexus phones), but unfortunately because of the nature of Android as an open platform, they don't control all of its splintered variants from Samsung, HTC, LG, etc. Granted, Samsung was surprisingly fast in pushing 5.1.1 and hopefully will also be fast in pushing out 6.0, but again we go back to the original issue of Verizon dragging its feet in certifying the release.

At this point, when it comes time to get a new phone, I may well go with a Nexus or iPhone, because I'm really tired of the glacial pace at which Verizon does things, which is unfortunate because I've always liked my Samsung Note phones. The whole issue of their pricing structure is a separate thing. Supposedly they recently announced that all grandfathered unlimited plans (like mine) are getting a price hike in November. I've been off-contract for years now, so we'll see what happens. At this point, my frustration level with VZW is very high (as are a lot of people's) and even though I've been loyal for over a decade plus to them, my patience is honestly really wearing thin. It's no secret that the 5.0 release for our phones dramatically reduced their usability and reliability. Unless they're skipping 5.1.1 and going straight to 6.0, I don't see why it's taking so long. At this point, the only way to keep my phone usable is to reboot it every now and again (usually once or twice a day) to clear the memory.

If any decision makers are actually reading any of these posts, let me clarify my point. You're not doing the company's image any favors. All this does is solidify the notion in people's minds that the less control the carriers have over the phones, the better. Apple has complete and total control over their updates and they never encounter issues like these. Verizon has long blocked Nexus phones from their network (until the Nexus 6), but I haven't really seen any issues like this with them either. But lo and behold, issues galore with Samsung phones and surprise, we're all still waiting on the updates that will fix our phones nearly half a year on.

Ann154

Yes, Apple has control over their updates. What you don't see is they WAIT until all the carrier testing process across the globe is completed BEFORE they release their updates.

You think Google is fast? Their latest update is still rolling out in waves. It was released to the public a little over 2 weeks ago and it is still working on reaching those Nexus devices via the OTA for those people who don't bother flashing it themselves.

Tidbits

I just want to say... Apple does not do as they want. If you ever done ADC you will know carriers are involved in the process. When Apple finishes with one device they don't release it. They just give it a version bump to match unfinished devices. Once they are all finished they push it out all at once which gives you the idea they are timely.

RandomKoreanGuy

Two weeks would be a literal miracle. 5.1.1 has been rumored to be rolling out for months. My cousin who has a Nexus 6 has had it on his phone all summer, while our supposed flagship phone languishes. The delay has been so long, Google has had time to release 6.0 Marshmallow, meaning we're two updates behind. As for Apple, the delay is minimal. You can volunteer to beta test new versions of iOS and it does not ever take half a year for Apple to push out their updates from the completion of their beta testing until final release to all users. My complaint is not with the fact that they have to certify releases. My complaint is with the absurd amount of time it takes them to do it. All you need to do is skim any forum of Verizon Android users and you'll see clearly that most owners are resigned to the fact that they probably won't get Marshmallow until midway into next year. This is neither acceptable nor tolerable when it comes to tech devices given the speed at which this industry moves.

Tidbits

The problem is people don't see exactly when manufacturers submit or have the update sent back for whatever bug.

The problem lies with people expect carriers to take blame for whatever goes wrong. If they let manufacturers push out whatever they want you can bet most will blame the carrier for what went wrong. You can see it on T-Mobile forums with their BYOD. Why isn't this working? It worked on AT&T... Etc etc. I been saying we should follow Europe's model and it is met with heavy resistance because they know from that point forward its up to the manufacturer and carriers are completely hands off.

Yes Apple spends a long time with their releases. You don't see their private beta process if you do a simple sign up. There's months prior to the public beta which radio/RIL, kernel, and FCC testing is complete and they don't touch those sections for reapproval. Public beta is for simple bug fixes.

Tidbits

6 months by the manufacturer on their own right before carrier involvement. Often you see Samsung for example spend 4-7 months to push out an update for their unlocked devices.

FYI HTC, Motorola, and Sony actually admitted multiple times carriers are not involved as much as the general public believes and they don't touch code like people believe.

elkhaven

Poor customer service, full price upgrades, highest cost plans, degrading coverage, and the slowest software releases. Remind me why I am a Verizon customer?

Toxicle

I keep asking myself that as well - the biggest issue is that they actually do have the best reception for where I live, which is hard to deal with in terms of considering to switch. Honestly, with all of the issues I've had, I'm constantly checking on my fi invite. I almost don't even care what I'll have to pay to get out of Verizon, with a plan half the price, with a phone that is easier to update, I'm just killing time until I switch.

Everyone has, at the very least, asked Verizon 'Give us an estimate of when', and they can't even do that. I'm sure internally they have a deadline, because I can't think of a whole lot of job fields where your boss says 'Hey, just get it done whenever, take your time!' - meaning, there has to be some sort of deadline for them, which would hopefully mean if they tried, could give us at least an idea of when we'd be getting the update after they had finished up. And of course, that's the minimum of what people want, seeing as how they're on pace to be the last to get the update out, we all just want the update.

I want to be happy with them, I really do, but other than the coverage I get where I live, there isn't a single quality, price, or software reason any sane person would stay with them. I'm so tired of paying the most for poor customer service with issues, no communication about anything, and the highest prices.

Ann154

They won't ever give you a deadline or due date when they expect an OS update is going to be released. It creates more liabilities if they give a date then if they don't.

Jhahn01

That would be just another promise they wouldn't fulfill. Your right though, no news is better than bad news.

hoboX10

I find it pathetic that some people actually try to defend Verizon here.

The reality is, if ANY carrier is capable of having 5.1.1 out by now for the Note 4, then there is no excuse for Verizon to have not done it first. They are the biggest carrier and have the most resources to keep their network and phones up to date. Their whole notion of "we test our software rigorously first" is completely debunked every time they release updates with issues and bugs like, ahem, our Note 4. Any anyone that tries yelling "B-B-BUT MINE WORKS SO PURFEKTLEEEEE" -stop. You are either very lucky, or too stupid to notice. Most of the Note 4 models (not just VZW) have issues. There were slightly modified versions of the phones released that fixed them. Most of us have the faulty device versions. 5.1.1 alleviated most of the issues people had on AT&T despite this however, so Verizon's PRIORITY should have been getting us this update ASAP to give me a freaking break from this headache of a device.

This whole thing is inexcusable and I will definitely being leaving Verizon after this. And Samsung for that matter. I'll be getting a Nexus device on either AT&T or T-mobile. And what's sad is Verizon's service is been slipping majorly in all the areas I frequent. I mean come on, having less coverage than T-mobile in major metropolitan areas... That just shouldn't happen. Pathetic.

Jhahn01

I went to the Samsung website and talked to a chat guy in India which did absolutely no good, I did find a place on the Samsung site to leave comments

Which version of the Android  platform does my Samsung Note ® 4 use?

If enough of us complain and say we are going away from Samsung, maybe they will twist Verizon's arm to release it...

Verizon_Support

HoboX10, we would never want to see you leave the family. I understand your feelingsabout the issue at hand. We would like to let you know that we would like to turn things around and retain you for years to come. Please tell us more about your situation. We appreciate your feeback.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

emlspencer

Are you serious VZW?!?!? Give us 5.1.1 and stop acting like ignorant morons. You know what everyone's problems are. I'm truly insulted at this stage that the only thing any of you support folks can offer is..... 'tell us what problems you have.' 'We don't want to lose you.' 'Look at our new plans for upgrading your device.'

Why would anyone spend more money with a network that can do nothing better than beat around the bush and offer the same rhetoric we've been getting for the last 6 months???

VZW should truly be ashamed that they are being surpassed by what used to be inferior providers.

Miller6386

This is essentially a reply to everyone here and not meant to be a put down or picking on anyone.... We are all speculating on the reasoning behind NOT getting this update. With how close the release is to 6.0 perhaps VZW felt their resources would be better used being applied to devices that will not be getting 6.0 and getting them up to the newest available.

Being a business owner myself I have to sometimes look at what is the best option overall.. Granted it may not make everyone happy but sometimes it is the best option. Perhaps VZW had inside information that the Note 4 would receive 6.0 tentatively at the beginning of 2016 and felt it would be best not to "waste" time and resources on 5.1.1 when they can update to 6.0 just a short time later...

If this does happen then all of the nay-sayers who get 6.0 on the VZW Note 4 quickly will be happy.... Of course most of this could be all avoided with a site/thread for each VZW device where VERIZON can post updates and statuses on what is going on... I am not saying they have to post dates but I think that a HUGE portion of the threads across all devices could be avoided.

All we really want is to be informed of what is happening. The threads with the updates could be locked to VZW personnel only but still give us all the information we are asking for....

As for issues with the Note 4 YES I am in the same boat as all of you. The 5.0.1 update destroyed my phone... I have the inconvenience of having to carry an extra battery with me everyday in order to ensure I can get a days use. When the phone was new in the box I could get a day no problem..

I have done MULTIPLE factory resets and it is ok for a day or 2 but the issues always come back. No matter how few apps I install the battery drain and somewhat sluggish behavior returns... I used KIES and ODIN to install the firmware and neither helped... I still LOVE my Note 4 and will be stuck waiting for a solution as I am NOT giving up my removable battery and SD card to change phones... Just think of the nightmare I would have if I didn't have a removable battery in my Note 4 after the update LOL..... I understand VZW has many devices and they can't push updates to them all at once but I still think they could EASILY create a place to keep us updated... One would think that the "Community Forums" would be a GREAT place to keep us updated.

hoboX10

If you want Samsung to skip 5.1.1 to go straight to 6.0, then you don't understand how Android OS progression generally works.

The X.0 version releases always have some pretty major issues. Hence why so many bugs plague 5.0.1 that our device has. 5.0.2 was release to fix many of these (which we also don't have) and then 5.1 fixed the vast majority of issues people had and came with a few new features too. If we go straight to 6.0, we are just welcoming all the new issues that 6.0 will contain while other phones get some sort of 6.X update fixing them - which (surprise) we WON'T get!

On top of that, when Samsung and Verizon realized that 5.0.1 had SO MANY PROBLEMS, their #1 priority should have been to get the most stable version out of the handsets, which has been the 5.1 update FOR MONTHS PAST.

THAT IS WHY THIS IS INEXCUSABLE. You don't let your users sit around with broken software. You fix it ASAP and then move onto new software. Verizon should have pressured Samsung (which they can easily do, being the biggest carrier) into getting 5.1 released in a timely manner, and then should have released it out to us ASAP, since it was Samsung's fault for some of the issues (like the hardware GPS bug) and Verizon's fault for others (not allowing rapid-release update cycles).

There is no reason to defend Verizon in this situation. They are in the wrong in every regard.

Ann154

Yet Motorola could write an update to go from 4.4.4 to 5.1.1 for the Moto X 2013 Verizon phone. That's a major jump and I don't issues with that update. It is possible.

epiieq1

VC Post had an interesting article the other day where they were talking about Samsung phones that were on the initial "upgrade to 6.0" list. They list the model #'s and the current finished version from Samsung's internal documents. SM-N910V is listed as 5.1.1 for the completed/released version. If this is true, then it's all on Verizon. I have to say, that as much as I like my phone and my service, this is convincing me that getting either a Nexus 6P or going back to an iPhone and switching to AT&T is probably best for my family and I. I've had other issues with Verizon's service recently, and the assistance they gave in the face of real data/facts was abysmal, and has convinced me that they really do not care about customers, and that it's in our best interests to make them improve by doing the one thing that will hurt. Leave their service. Either that, or all of us Note 4 users get together and form a class...

invertedspear

Time to take it to twitter and start generating some negative publicity for their lack of an update here.

"@VZWSupport, no 5.1.1 for your note 4, that's a #VZWFail"

Miller6386

Something else everyone here should remember is we are not entitled to any updates after the initial release that comes with the phone. Who else in this world offers free updates to software versions like that?? Microsoft went years and years without giving any discount or free upgrades for windows... Samsung and Verizon are NOT legally bound to update these devices... Granted they released an update that caused more issues than good and they should have been a little more rushed to fix it.... But again as I stated above a simple thread from VZW with status updates on what the progress is would keep everyone from having the TRUE need to start these threads demanding answers and hazing VZW... I have just as many issues with them as the rest of you but I also weigh out the options. Where I am Verizon is the only good service provider so I have to deal with the negatives in order to get the service I need.... Once someone else in my area can compete that will change.. Until then I have to accept what I have....

I also keep in mind that is is a phone 15 years ago my phone only made calls and sent very short text messages and I survived perfectly fine day to day without worrying about updates and all... Technology is destroying this country and the people in it.

Toxicle

Miller6386 - You're missing the point, greatly. This isn't about just getting an update because we feel entitled, this is about getting an update so that what I pay for, which is a working product, can do just that - work.

There are days when I cannot use my phone. Simply using the dialer, or even random backround data, can cause my phone to overheat to the point where I cannot hold it, and will cause the battery to drain in a matter of hours. This is basic usage of the phone. Many people have the same issues, some even worse - even after factory resets, new phones, and everything else Verizon has suggested. This is not the fault of the user, therefore falls to Verizon to make sure what I pay for works in the most basic way. And do you know what? My phone is part of my livelihood. I use it for work.

Other networks have been able to push it out, so it's within reason to seriously wonder why Verizon, claiming to be the best and largest of the bunch, cannot.

This has absolutely nothing to do with technology 'destroying' this country. That's silly. It's money, greed, and poor support for your customers, that is.

invertedspear

>Microsoft went years and years without giving any discount or free upgrades for windows

What the what? Every version of windows since the internet (95 and on) where it became possible to offer effectively OTA updates has included at least 2 free updates. They are called service packs and contains tons of fixes and a few new features. 5.0 to 5.1 would be the equivalent. We would not be entitled to 6.0, but we should be entitled to the fixes for the bugs introduced in the initial release. You may now claim "but it shipped with 4.4" but in many cases, including mine, I had 5.0 out of the box. I am, in fact, entitled to bug fixes, especially when they were promised to be imminent by the salesperson that sold me the phone.

You are right about VZW being needlessly closed about info regarding this. If they have plans I don't need a date, how about a periodic update saying, we passed or didn't pass milestone x of y. If they don't plan to give us this update, they need to tell us as much.

Your final point is completely pointless. I didn't buy a phone. If I did I wouldn't be complaining. I bought a small portable computer that just happens to make phone calls as well. If you don't like smart phones or technology, good on you, VZW still sells flip phones for you.

Docjonel

Bought my Verizon Galaxy Note 4 in January of this year so I could also use it with the Gear VR. I am waiting for the 5.1.1 update as well and find Verizon's response to this thread flabbergasting. Instead of answering a direct and simple question Verizon asks us to describe our problems and suggests we update to a new phone?! It seems clear to me that they don't have any intention of supporting a phone I updated to only a few months ago. I really feel left out in the cold by Verizon. I have been a Verizon customer for many years but this poor support and lack of communication has me looking at other companies. I will base my decision on which provides the best service and am finding Verizon lacking in that area.

So again, a simple question- when are Galaxy Note 4 users getting the update to 5.1.1? Soon, or never?

Cdubb82

I had my first note 4 replaced because of all the issues after 5.0.1 caused. Thankfully they shipped it with 4.4.4. I, being the optimist I am went ahead and updated 2 days ago because Netflix for the gear VR wouldn't install without lollipop. Now I'm back in the my phone isn't good camp. I may go figure out the odin flash back to 4.4.4 thing. There are enough resources out there. I really hope we get marshmallow before December, and its stable ... Glad I'm not the only one having issues. Darn first world problems. But on a serious note , what's up with Verizon's replies, yeeesh. I don't think they read hardly any of the posts.

unknown

Let's face it, BOTH Samsung AND Verizon have terrible track records when it comes to customer service (been with Verizon for many years and have had several Samsung phones) but according to Samsung's own website, they have finished the update for ALL variants of the Note 4 (link below). This would lead me to believe that Verizon is to blame at this point. Maybe now we can all stop bickering with each other and put the blame where it belongs.

http://Samsung.youmobile.org

Cdubb82

I wonder of they're trying to troubleshoot the update better than the 5.0.1

update before letting it loose.

Ann154

That website isn't a Samsung official website. It is basically a blog site and it is incorrect.

Tidbits

That's not an official Samsung website. Don't let the .org fool you...

Ann154

This link http://www.samsung.com/us/support/answer/ANS00031284/244480/SM-N910VZKEVZW is the official Samsung website.

Docjonel

I want the 5.1.1 update but would feel better about things if we had some basic information such as, is an update coming at all? If there is a delay because of technical issues, then I would be fine with waiting for those problems to be ironed out. But at this time, I don't know if Verizon is even planning on providing further support for my Note 4 and that uncertainty is causing me a fair degree of anxiety and dissatisfaction that could easily be alleviated by being more transparent with us. The longer they go without giving us information, the more anxious I become that we have been left with a problematic update I would not have applied to my phone if I knew there was no subsequent fix coming.

JustHere2

I too have the Note 4 and am anxiously waiting for the next update. But I thought I might share this little bit. I started having HORRIBLE battery life issues. The battery would drain in 4-5 hours. I had a similar symptom that I have read on many forums. When looking under the battery stats, the Android OS was registering 15-22% depending on the day. After hours of research, I found a site that triggered me to try something, and it worked and haven't looked back.

To fix my battery issue, I removed all of my apps from the SD card and backed up all of my photos, music, and other non-app related things. Did a SD card format and left all of the apps off the SD card when it was done. I have since not had any issues with the battery. I have 73% battery left today with it being off a charger for 7 hours, and I use my phone all day long.

Now, I do not agree that this is the route we should have to take. I would love to be able to move my apps back to my SD card and free up storage on the phone, but until there is an update that fixes the issue, it worked for me.

Just sharing, maybe it will help one of the FEW complaining people get some usability back in their phones.

Cdubb82

Justhere2 thanks for the tip. May try that route instead of downgrading to

KitKat if we don't get 5.1.1 in the next 2 weeks.

Doing_work_son

By now Verizon should have gotten their hands on the 5.1.1 update, as many sites have stated that Samsung has been developing Marshmallow builds (Note 4 included) for a couple weeks now. Sprint received it awhile back (early August?), AT&T got it mid October. What's hilarious is that 5.1.1 really has no UI changes, it's mainly all tweaks and bug fixes, new api's and it's taken this long to release it? This was pushed to unlocked and international Note 4 variants months ago. This vigorous testing....year after year, there are still bugs that get through, (KitKat came loaded on the Note 4 and Verizon took their sweet time, "vigorously" testing the Lollipop build 5.0.1, and it still had the same results as other carriers that released their 5.0.1 Lollipop builds, which released MUCH quicker) nothing leaps and bounds different than any other carrier testing, so why wait so long to push out an update that seems to have helped the Sprint and AT&T versions? My guess is that it's close to rolling out, now that Marshmallow is out. Yay!

Ann154

Not necessarily if Samsung hasn't completed the update or if it failed the certification and testing that Verizon sent it back to Samsung for revising.

UmX

so glad in a week or so i can give verizon the middle finger,...bc ill be out

RogMog

I am truly amazed...just came on here to see if there was any hint when we were getting the 5.1.1.

Several responses from Verizon in the whole thread, not one addressed the issue. I too will wait until my contract is up, and jump ship to T mobile or ATT where you can expect timely updates.

DavidF415

I am very frustrated also that VZW hasn't released the 5.1 for the Note 4. The truth is and I searched it and also I know a Verizon employee that they say Verizon usually releases an OTA at the end of December or sometime in January and also in July or August. Also they might skip the 5.1 update and go forward with the 6.0. That probably won't be released in till July sometime.

Verizon_Support

New software updates are always exciting DavidF415. I too have been anticipating the release of the software and know how it feels. Although we don't have information if/when the release will happen, you can stay up to date with info being released here: http://bit.ly/dDumph .
JorgeO_VZW
Follow us on Twitter @VZWSupport
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Toxicle

So let me just get this response straight - do you think everyone, in this thread, and all of the others, are waiting for 5.1, and someday 6.0, because it's EXCITING?

I just....I don't even really know how to properly respond to that, it's just so asinine.

You do understand people are upset because their hardware isn't working correctly, because Verizon has yet to put a fix out for it yet?

I'm also not too happy with the 'if/when' statement there. I'm waiting for the update so I can stop worrying about my phone constantly having issues, and now have to think IF the update comes.

Your response was just so unhelpful and ridiculous, I don't know whether to laugh or be even more annoyed with all of this.

UmX

yea well Verizon sucks.. Hello Google FI. Bye felicia ~

emlspencer

JorgeO_VZW - Christmas presents are exciting, getting a new puppy is exciting. Waiting for Verizon to stand up and actually acknowledge that they are leaving their customers in a heap with handsets that haven't functioned properly for over a half year is not exciting. Its disgusting, frustrating, irritating, poor customer support, disheartening and mostly a true reflection of what Verizon has become. BUT IT IS NOT EXCITING!!!!

Does VZW honestly train everyone in customer support to provide these vague and anger inciting replies to our inquiries/concerns?

I have read through this thread (which has nearly 8,000 views), which I initiated less than a month ago, and not a single VZW rep has provided even close to what might be considered a 'useful' reply to all of the frustration aired throughout. And now, JorgeO_VZW, you are indicating "we don't have information if/when the release will happen" we are left with an even further heightened level of frustration with the thought that we might not even get an update. Way to go JorgeO_VZW. You've managed to take a buzzing hive and turn it into an irate mob in one fell swoop.

I feel that we, the folks you refer to as 'valued customers' deserve far better than what we have been provided.

Now that I have received my invite to Google FI, I'll be leaving Verizon as soon as my contract is up. I'd break my contract if the fee to do so weren't comparable to getting a divorce (which is what I'll be doing with Verizon), but I suppose I'll have to suffer this BS until its fulfilled next year. At which point, I'll drop VZW like a steaming bag of crap and never look back.

I'm glad you're excited to provide all of us with such timely information. Perhaps you should channel your 'excitement' to someone in your organization that can actually give their customers some answers.

Sincerely, a very unexcited, soon to be non-Verizon subscriber

raresprman

Being a former tech support specialist at VZW in their defense when it comes to updates is that sometimes it takes longer because there are several different versions of OS that is tested. So the testing process is to test each one for the least amount of software issues. Yes it can be hectic waiting for devices to run smoother with the least amount of issues. As a customer of this company I'm glad they take their time in getting me the best reliability of phone service. Many of the issues get overlooked by many companies because they rush out the OS. I also under the frustration of random reboots, screen lock ups, phone not dialing and phone calling folks without me initiating the call. But when I travel I can count how many times on one hand loss of signal. So it's juggle, and it can be frustrating. Hope this helps a little.

Hotshoe

That's all well and good, but their track record says different. The Note 3 is a prime example which was never taken care of and they made millions of dollars for no service. The Note 4 is going the same direction with Verizon.

shady1

Verizon is very disapointing for there lack of updates for there customers on flagship devices like my note 4 when we are paying the highest bills..maybe you should UNLOCK the bootloaders so that we can custom rom... your testing would go faster if u unlocked ur devices so others and devlopers can work on them and testing... ITS OK VERIZON [Removal required by the Verizon Wireless Terms of Service] AND THEY WILL NEVER CARE ABOUT THERE CUSTOMERS... I have had it good bye verizon you [removed] hahaha i hope everyone leaves.....

UmX

good luck i closed my account with them today

j238

I closed both my accounts with them too. This is terrible , we should start

tweeting about this to both Samsung and Verizon... like Apples antenna

gate. Samsung should just release it for all builds and not have the

carriers involved, if they are involved then there should time frames

regarding this. Alternatively when each phone is sold there should be a

guarantee of upgrades and support for x number of years, so that we can all

be assured of appropriate upgrades and know what we are getting into.

j238

I think no one is going to take it seriously we are tiny community android note 4 verizon customers. There has to be an uproar or they will never respond or fix issues. remember Apple antennagate.

I would tweet @SamsungMobileUS @verizon saying. I have a Verizon note 4 and will never recommend any Verizon and Samsung products because of all the issues with their hardware and lack of updates.

Its Public Shaming that will get them to respond ... nothing else

Tidbits

That's been going on for 6 years on the Android end. Sales numbers says otherwise for all Android products. The numbers don't lie.

mrfred

I guess we have nearly reached the point where we are a month beyond when all the other US carriers have released 5.1.1 for the GN4? Perhaps VZW is the only carrier in the world that has not released it??

Tidbits

T-Mobile and various other carriers not in Europe and certain markets in Asia. I believe even the Aussies haven't gotten It either.

Tidbits

T-Mobile is skipping 5.1.1 for 6.0 from the looks of their update page.

Ann154

The US Cellular model doesn't have 5.1.1. http://www.samsung.com/us/support/answer/ANS00031583/244907/

And as noted earlier, the T-Mobile model doesn't either. http://www.samsung.com/us/support/answer/ANS00037677/250890/

The Sprint model only got its update on 11/11/2015 six days ago. http://www.samsung.com/us/support/answer/ANS00038262/237745/SM-N910PZKESPR

The AT&T model was on 10/10/2015. http://www.samsung.com/us/support/answer/ANS00035703/232692/

Oooooo. That's an interesting start to a possible pattern. We just need a third date to confirm. 10/10, 11/11 could the next update for a USA carrier model come on 12/12/2015?

Doing_work_son

, correction, the Sprint Note 4 received Android 5.1.1 wayyyyyyyy back on 8/3/15....they were actually first to update 5.1.1 on the Note 4, they beat international units as well. C'mon Verizon let's get to it and get this phone the 5.1.1 update so we can get those new updated API's, new patches, security enhancements, speed and memory enhancements!

Doing_work_son

That update that the Sprint Note 4 got just a few days ago was another (2nd) android 5.1.1 update that had security enhancements, so here we are, about 3 months later, still without android 5.1.1 and Sprint has already rolled out a second update of 5.1.1 to their Note 4. AT&T rolled it out last month, it seems perhaps t-mobile is going to wait and just jump theirs to Marshmallow. Verizon just sits idle with this new red headed step child (Note 4, passed on from the Samsung Droid Charge). Verizon, you did release a stagefright patch back in August (10th I believe, thereabouts), but there is now stagefright 2.0 and that patch does not keep us protected now. At least get that out to us, as Samsung is releasing monthly security patches.

Ann154

Then there was at least two months between the Sprint update and the AT&T update. I call that a fail on Samsung's part. If Samsung was working on all the update at the same time, wouldn't the logical deduction be similar updates be issued about the same time? As it doesn't appear to be the case, Samsung must have something to do with the delays everyone seems to blame Verizon Wireless for. Perhaps you should direct your questions and frustration towards Samsung.

gnc1956

Just adding my 2-cents of frustration with Verizon...

We pay a Premium Price for a reason - Better Customer Service - Better Network - Better Phones

...and that is just NOT THE CASE - anymore! Verizon has gone DOWN HILL...and FAST!

So after "20-years" of being a loyal customer, this is the straw that has broke me!
$240/month for 3-phone3 and to be treated like second-class citizen - ENOUGH! Time to move on...

Latest survey has T-mobile as the BEST provider among a host of categories with

Verizon 2nd and AT&T 3rd. But I would rather be 3rd and get better customer service

(AT&T ranked higher than Verizon & T-Mobile Customer Service) than to remain

hostage to a phone provider that is not listening to what their customers are saying.

That stage has been set and the marriage is about to end Verizon. How to you spell

happiness? D-I-V-O-R-C-E Thanks for the memories...

Verizon_Support

Gnc1956, let’s mend this marriage and look forward to future memories. We are here for you. What happened? How can we assist?

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ghnote

Really? That's what you got from this? How can we assist? Unbelievable!

gnc1956

Thank you ghnote! At least someone understands!

VZW is "Clueless"!

gnc1956

What happened?
VZW consistently drops the ball when it comes to software updates from manufacturers!
Many other companies have released Google's latest Android Software Update Lollipop 5.1.1

for the Samsung Galaxy Note 4 - BUT NOT VERIZON!

I don't like being last, and I don;t understand what you don't understand or having to explain myself.

I thought VZW customer service reps were suppose to understand the needs of their customers.

Since you just don't get it (in plain English - "understand the issue") in this thread, then don't waste your time trying

to answer questions or solve a problem when you cannot comprehend the problem!
I am certain other wireless providers understand because they have provided updates to customers smartphones shortly after they get the update from manufactures. VZW drags it's feet. Maybe they need to hire more programmers and less customer service reps that try to cover-up the inefficiencies at the company.

Verizon_Support

Gnc1956, we understand fully of your concerns. We want nothing more then to provide updates in a timely manner. I can assure you that updates go through thorough testing prior to being released by both Verizon and Samsung. We urge you to get the latest information from this link: http://vz.to/1EH0Qtf

ricklax99

if this "I can assure you that updates go through thorough testing prior to being released by both Verizon and Samsung" is the case then way is my phone basically a hockey puck with 5.0.1. Someone didn't do there job and if I don't do my job guess what happens. Can I assume that Verizon is going to be issuing a credit for an under preforming product. I know I am just being silly

RobertYoung

Us too! Closing account this afternoon. Been with Verizon for over 10 years but this lack of support for the Note 4 has broken the camels back.

emlspencer

Hello Note 4 Users,

I'd like to let you all know that after spending 1.5 hours on the phone with technical support and having spoken to the manager in the department I was on the phone with, this is what I was told:

1. There is no name, department or phone number that they could provide me with to escalate my complaint to

2. That no VZW rep should have ever indicated that we should expect Android 5.1.1

3. That even though the Samsung website indicates that all Note 4 users should be operating on 5.1.1 by the end of the year, chances are that VZW users would not be

4. That more than likely, VZW will be 'leap-frogging' 5.1.1 and releasing Android M (6.0) in the first quarter of next year, but there is no indication or guarantee that Note 4 users would be within the group to receive Android M in that specified time frame if at all.

I'm not sure about everyone else, but based on the information it took me 1.5 hours on the phone to get, I'd jump ship and leave VZW as soon as possible. I'd be gone if I could afford the $230 it would take to break my contract and I had an extra $600 lying around to get the Nexus. My Google FI invite is just waiting for me to sign and buy the handset.

I hope this information is helpful to those of you out there trying to decide what to do with your relationship with VZW as it is painfully clear to me now, after having been told for the last 5 months that 5.1.1 is 'coming next month', that VZW neither has the decency to be clear with their customers, nor do they have the decency to hold true to what they are telling their customers and lastly have, in my estimation, fallen to the lowest depths possible of the customer service pool.

If in fact VZW was at the top of the cellular game as they claim to be in providing customer service, coverage and care, we should be truly skeptical when lesser carriers such as Sprint and AT&T have both released 5.1.1 to their Note 4 users.

Best to all of you this holiday season and happy trails in choosing a new carrier!

Toxicle

I'm not surprised by any of this. I've had pretty bad service when I needed help over the years, but have stayed due one, and one thing only - as someone said, they have really great coverage, which is what I needed at the time.

But the other networks have gotten better with coverage in my area, and just this whole situation is beyond ridiculous - I bought a flagship phone, on the largest network, and have had been treated like an afterthought. This isn't the first news to hint at VZW skipping 5.1.1 I've seen lately, and god forbid if it's another 4+ months until an update, ANY update. I liked my phone, I really did, but it overheats on the dumbest of reasons - I can't even text without my phone going nuclear, and I shouldn't have to deal with that, and all of the other issues I have, and have my network offer 'Updates are exciting!' as the only answer to our issues. It's like they throw a dart at a board and whatever it lands on is what the VZW support guy says.

It's not just us either, it's many of VZW phones that have been getting screwed. I actually had a conversation on twitter the other day with some small media company - they're actually doing a small video/documentary about how poorly VZW has been doing with not just this, but service in general.

To those here who keep, for some asinine reason, sticking up for VZW - open your eyes. It's not just the Note 4 update - it's updates across the board, on most devices, poor customer service, high prices, etc. It's being noticed by a lot of people, and if you don't see how shitty of a company VZW is really becoming, then I honestly don't know what else to say to you.

I have my Fi invite, and while I know it's not going to magically solve all of my problems, it will be leaps and bounds better than this, and anything would be updated faster than this. Once I have the money to spring for a nexus up front, and the $ to break up with VZW, I'm gone.

gnc1956

Toxile,

I am with you!
As soon as I am paid-off or I can get a New phone from a different carrier that will pay for me to leave Big Red, I am outta here after 20-years of loyal service (Not to mention - the MOST EXPENSIVE service).

They have screwed with us long enough and as you say they "were" the best but now everyone has caught up and now their service is just a commodity - the least expensive with a good customer support team can easily be found elsewhere. Verizon has lost their "Edge"!

Verizon_Support

Toxicle, reading this post definitely tells me that you have been through some things and that we have not treated with the stellar service that I know we have and that you deserve. There are so many providers offering the world and by that I mean better service or supposed unlimited data. The last thing we want is for you to leave us as we want you to be happy with your service as well as your device. Please keep in mind that software updates are not governed by us as your wireless provider. It is done via the operating system (Android powered by Google) and the manufacturer. What we do as your wireless provider is ensure that it will work with our network, that is again, if it is provided to us by the operating system powers that be and the manufacturer. I would love nothing more that to ensure you device has the latest and greatest in software if I had the power to do so. What I can do is help you with your current device as it should not over heat at the slightest use or function. If you like, we can definitely try some troubleshooting to resolve the issue. What troubleshooting steps have you taken thus far in regards of the overheating? How many 3rd party applications do you have listed on the device? Sorry to ask this but it is necessary, is there any damage (liquid or physical) on the device?
NatashaA_VZW
Follow us on Twitter @VZWSupport
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Hotshoe

Verizon, can you please stop your insanity. If what you say is true then why did you not take care of the Note 3? And I want an answer, not more garbage. You never updated that phone that had no service. Imagine that, a phone company providing a phone that cannot make a phone call. Do you get it? You stole millions of dollars from your customers while providing nothing. My Note 4 is doing the same thing as are others and where is Verizon, nowhere. You don't care about your customers and we are done with you. You are nothing but liars and thieves.

Toxicle

I know, as with the other useless responses from VZW here, you're trying to help, I think? but at the end of the day Natasha, it isn't just me who has issues. This is just one thread of many in this forum, and one mention of many on the internet, of a large amount of people *extremely* unhappy with VZW, and repeatedly asking about the same troubleshooting steps, over, and over, and over, does nothing but make that unrest worse.

Personally, I have tried everything that has been suggested, *many* times, so forgive me for feeling incredibly annoyed when I get the same response yet again. I've tried numerous factory resets, I've tried formatted sd cards, I've tried no sd cards, I've tried a different battery, etc - I've tried everything under the sun other than just getting a new phone, which I would have to pay for, which is not really an option, since I pay for this phone and it only works correctly half of the time. This is outright criminal. And to answer your other question, there isn't any damage on my phone whatsoever, not even a scratch.

You say that the update isn't up to you, but it's been stated, many places, many times, that Google and Samsung are working on 6.0, meaning 5.1 is already past. *Somehow* other networks have somehow managed to put the update(s) out months ago, yet not a word from VZW, who crams down my throat that it's the 'biggest and best', yet is behind - how would that happen unless it's up to the carriers at that point? I would love to hear the reasoning behind that. Let's face reality - VZW is slow, unresponsive, and hasn't been worth the money in a long time. All you have to do is google 'Verizon 5.1.1' and you'll be bombarded with pissed off customers, across multiple devices. I mean you have threads here that are people begging for their devices to work, and VZW has the nerve to have their mods here in the forums suggest we be ok waiting a while longer because 'updates are exciting'?? On what planet is an answer and response like that anything other than insulting to people who pay money for working products? You would think customer happiness and working devices would be priority, not emails I get about my damn verizon smart points. I couldn't give a care about that.

I really am sorry, but once I have the obscene amount of money I need to break contract and get a new phone, it's going to happen - much like pretty much everyone else on here, if you had taken more than a few minutes to look around. Switching networks isn't about unlimited date, or any other perks, I just want something that I pay for to work, and for the company to actually listen to what's wrong and help with a solution, not respond with 'Updates are exciting!' like a mindless 4 year old.

ghnote

I just bit the bullet and paid off my Note 4. Preparing for the exodus.

Jhahn01

There is a lot of leaving! The CEO will probably wonder where all his customers went!

gnc1956

Congrats ghnote... :smileyhappy:

Finally out from under the "claws" of the "devil".

Best of Luck ... Let us know how you enjoy your new service provider.

Interestingly enough, that is a title that I hasn't been functional at VZW quite sometime - "Service Provider"!!! Ha...

I would love to make the switch ASAP, if you have any luck with your new provider, kindly drop is a line so we have some idea where we should go. You are a leader and I am sure MANY will follow Very Soon. This is the beginning of the end of Big Red. At least the name will remain the same with all the bloodshed in their equity valuation once the exodus starts!

Innovation is gone, service is gone, competitiveness is gone and now the customers will be gone, VZW will be history! :smileysad:

Best of Luck...

Their BS is just exhausting, looking forward to something new & refreshing!

Snn5

Sensationalism.

emlspencer

Toxicle,

Do you have the name of that media company doing the story on how horrible Verizon has gotten? Perhaps if we made mention of the company, story title or when/where it will be available, someone within Verizon may take notice and get off their useless rear ends and think about doing something.

I for one think Verizon is in bed with the devil and would love to know who we can file complaints with?

Here's one for the moderators. Provide us with a name, address or phone number of the department that is accepting complaints from the thousands of your customers who will be making a mass exodus in a short span of time. I think at the very least, we all deserve to know why your company has taken so much of our money and provided us with not so much as a breadcrumb to go on. How EXCITING would that be?????

Toxicle

I don't know much about it - the guy making the video is a Filmmaker/Developer who does a podcast, but haven't spoken about it other than a few tweets back and forth. Not sure how big this really is, but the guy has 41k followers on twitter, so I'd assume he has a decent following with his work. I pointed him towards these forums before, but not sure what else became of it. But who knows? Maybe if enough people talk to him, it could be fairly big - @josejonesfilms

It's not just him noticing it either, pretty sure there was a whole reddit thread that made the front page - which is pretty big - about VZW issues with updates and customers.

Another fun fact to those who keep sticking up for them - one of the staffers at the New York Post this morning was tweeting that Verizon shut off their phones and internet to strongarm them into getting Fios. Great company, right?

Ann154

The only address anyone is going to provide is the SAME one already available under the Contact Us link at the top of the every Verizon Wireless web page. I trust you can find it yourself.

hoboX10

Verizon's whole spiel about updates going through testing before being released is the most offensive response we can get in my opinion. If the horribly-broken and buggy 5.0.1 update is the result of your "thorough testing", then you guys must either "test" it by seeing if it installs without bootlooping the phone and then ship it off. Because this update is simply pathetic. And why you continue to lie about Samsung's update path is beyond me. Everyone knows how update cycles work - the manufacturer updates all phones within its class at the same time because they come from the same base. It is then split off per carrier for their specific changes. Somewhere in Samsung sits a completed 5.1 build for the N910V only to be told by some idiot at Verizon "no, we want to do less work and only release 1 update: 6.0"

The ironic thing about 6.0 though is going to be how buggy and broken it will be. First versions of new versions of Android are always really patchy, just like how 5.0 is. So unless Verizon miraculously manages to support whatever big bugfix update that comes after 6.0 (6.1 perhaps) then we will be totally out of luck. And I'm sure it'll go exactly as the 5.1 update did, forcing users to have to buy a new phone rather than have their current one fixed to an acceptable working state.

BrownSugar67

You can file a complaint with the FCC

mrfred

Sadly, I'm sure front line VZW customer reps have virtually no power to influence this kind of issue within the VZW structure. I doubt their managers have any power either. Its the policy maker managers who need to get the message. Unfortunately, they probably have the mindset that everyone here is a bunch of whiners about some dumb update. Seriously, I'd bet that 90% of smart phone users have no clue that VZW routinely rolls out their updates well after other carriers. Hell, the avg person probably don't even know that there are updates to Android. So perhaps the decision makers feel they can ignore the whining minority. However, I wonder what fraction of us whiners make the household decision on phones and carriers and influence the decisions of our less techy friends. From what I've read here, it sounds like we all are in charge for our households. Something that may bite the decision makers in the butt soon.

Dear VZW reps - I know you're just doing your job, but your canned responses are just cannon fodder for this crowd. Its quite effective at firing up the crowd and producing a rally. I rather enjoy it, and to the policy makers' lack of comprehension, this is probably causing more harm to VZW than good by pushing people over the edge due to the clearly feined attempt by VZW of caring about this. A safer CYA policy for the decision makers would be to tell the reps to keep quiet. Or perhaps the policy makers could actually say something concrete such as whether VZW is even working on a 5.1.1 update. But I'm sure there is a good reason for not saying anything like that. Got me on what it could be though.

Tidbits

Well people want answers and keep pushing them... You can't blame them for giving canned responses. If people already knew they had so little power they'd know there is no point for threads like these...

SunsetSam

I guess it's time to come out of Lurk mode and interject some. My Note 4 has a battery life of maybe 4 hours. Bought a new battery, and same story. I guess I just have to live with swapping batteries on what was once a premium phone. Then there are the countless times the phone just locks up with a black screen requiring a battery pull to get it to work again. Sometimes taking a photo causes this. So, how is this a good situation? I didn't ask for 5.0.1. Lollipop 5.0 was bad but this is far worse. So I read the forums that say, just wipe your cache. Nope. Well, just factory reset it... nope didn't work and now I lost a lot of stuff that Kies didn't recover. So, I did the unthinkable today and asked work for an AT&T phone so I can at least remain productive... and that is an iPhone 6. Guess I will find a phone that works as it's supposed to on a carrier that actually has better coverage in Texas. Oh, forgot to mention, I was with Verizon before they were Verizon. 20+ years.... four smartphones on the account and a hefty bill each month. My DD wants a Note 4 and I am thinking of giving her mine and trading out her iPhone 5c and getting something else, but VZW doesn't sell the 6P.... ugh. C'mon VZW - just release 5.1.1 to us so we have working phones over Christmas and give us Marshmallow in February.... enough already....

Ann154

Why do you have to purchase a phone from Verizon Wireless? The Nexus 6P is available through the Google Store.

erydzewski55

So done with Verizon. my mothers prepaid moto g on Verizon got the 5.1.1 update! its a 60 dollar throwaway phone! my $700+ note 4 is still waiting. they obviously don't care and are not offering to make any amends. every other carrier looks pretty good right now. as soon as my other lines are out of contract so long Verizon unless you fix this.

Tidbits

The G will no longer get updates. So don't expect 6.0 or higher. Straight from Motorola.

erydzewski55

at least it got 5.1.1. at this point ill have a new phone before i get 5.1.1. considering the moto g came out of the box with 4.3 it has gotten 2 major updates (kitkat and lollipop). sprint has had 5.1.1 for almost 3 months now.

Tidbits

Sprint been having problems with it. Just look at their forums. AT&T also, but to find them you have to search for it as AT&T makes their forums almost unusable. T-Mobile version doesn't have it either, and I wouldn't expect it to be as they are skipping 5.1.1 for 6.0. Verizon may be very well doing people a favor, and NOT ONE PERSON has shown anything definitive that Samsung did finish the update and gave it to Verizon. A low level rep is not such a source. Get it from some upper management and it would hold clout, and would be on the record.

So what it has 5.1.1 there are people who will tell you otherwise it works well on it's own right. Sometimes what is wrong isn't the update itself. Sometimes it's the old outdated software people install on their phones from cheap, and lazy developers who try and maximize profits, but I don't know anything carry on.

DrewPittsburgh

I contacted customer support for help on this issue. They told me to call Samsung. I don't understand what that might do as other carriers have received, validated, and released their updates some time ago. This is just another example of why we all should get away from Verizon. I am on my way out. I would have accepted an Edge up to another device that is better supported but that was never offered.

jeepntj

Samsung has nothing to do with it at this point. It goes from Samsung to

the development of the carrier to add specific things they require. It's

sitting in verizon hands as we have to wait. Then do it all over again for

marshmallow.

On Nov 24, 2015 4:47 PM, "DrewPittsburgh" <forums@verizonwireless.com>

Rcurtis805

Now t mobile just pushed the 5.1.1 update! 3 out of the 4 major carriers have now...sprint, att, now t mobile. Verizon is all thats left...what the hell? Verizon, you like being last and having very upset customers?

Hotshoe

Here are some facts Verizon customer service. Once again you're last to the party with a much needed update. Please tell me why anyone would stay? All we see is you're the best, biggest and most reliable carrier. We're here to take care of you. Verizon you clearly have not taken care of us your customers.

Another question Verizon. Do you actually take information from here and show it to anyone? Does anyone from management actually look at this? I ask because I know a regional manager personally. When I showed her the problems of the Note 3 2 years ago, they had no idea what was going on. I showed her various blogs, this page on Verizon and other sites and the thousands of complaints. Then she called the VP and he didn't know either. I did get a free upgrade to the Note 4 as I said I was done after 8 months of not having a working phone. Now my Note 4 is getting worse daily, just like my Note 3 did. So again I ask, does anyone actually see this site from management? And oh by the way, this site is away. To have to scroll all the way down an endless page on mobile is utterly rediculous. Plus, it's slow as molasses.

Hotshoe

Well stated. There is no defense of Verizon, none. This is the 2nd step child they have created. The first was the Note 3. Anyone with a brain can see and admit that. If you cannot, you're a moron who cannot admit to being wrong and changing your agenda, again. This is a terrible situation for customers and thus why they are leaving in droves to other carriers. Why would any Note user stay with Verizon? They have allowed their customers to spend millions on 2 phones back to back that do not work. If you cannot admit and see that you're blind or simply a troll. Dec 26th, no update and you are wrong, again.

Bigsteelguy

Many of us do not want to put down another $700 for a new phone, It is your Job to push out Android updates to Lollipop 5.1.1 in a timely manner that helps solve some of the issues of the original lollipop release. We are all paying customers and screwing over Note4 users, is like screwing over everyone else. Other carriers have already released Lollipop 5.1.1 and now we are in December of 2015 soon to be 2016 and yet your support team isn't getting the update pushed out.

I believe your company needs to be a bit more supportive to the people who send you their hard earned money and if we ask for an update, we should receive it, not 2 to 3 years later, but within 30 to 60 days of it's official release.

Chapman1969

Verizon has done nothing but let there customers down and I hope it bites

them in the [removal required by the Verizon Wireless Terms of Service].

David_PCFL

What executive line?

DarthScott

I searched for Verizon wireless executives and found a contact/complaint

form, I filled it out and the called me a couple days later. They left me

a voice-mail with a phone number to call. I posted it here, was it removed?

David_PCFL

All I saw was your recent post just a few min ago.

pherson

There is no Kaiser Soze.

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