Service is slow, phones freezing up, turns on and off, messages are returned, not sent , delayed, and other misc. Problems
what type of phone? the usual any damage or changes made recently question
Droid RazrM, .. no damage of any kind, ..
Started about 2 months ago . tried uninstalling apps and about 2-3 wks ago did factory reset
We are sorry to hear you are having these concerns. We are happy you came to us for help. Lets turn this around and get your device working properly again. What make and model phone do you have? How long has this been happening? Were there any changes that took place when this started? CheriS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Droid RAZR M
MOTXT907W
started about 3 months ago.,
No major changes that I noticed would have any impact.... I've tried many things .. Apps, installing, uninstalling... Factory reset... No damage to phone ...
"My phone (or service) is way screwed up and I get messages sent late, delayed or not in order... So some msgs I may not have read or received or u may not have got mine... I'm trying to get help from Verizon. "
That is the message I had to send to people I communicate with,, I continue to have trouble. ,
Elreylatino,
Sounds like you have done quite a bit of work already, we appreciate all the troubleshooting you have done so far. What is the current software your phone is on now http://www.verizonwireless.com/support/knowledge-base-63847/ ? You mentioned you did a reset, could you describe the steps you took for that reset?
SandyS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
183.46.15..XT907.Verizon. En.us
