Poor signal, Samsung Note 4

Why is it that my husband and I have the same exact phone, which we purcahsed at the same exact time, but I vary rarely have 4G (let alone LTE!). More often then not my phone is at a 3G or a 1X--what does that even mean! It's contstantly dropping calls because it says its searching for signal. It's absurd that we're paying $700 a phone for one I can barely even use. I've tried resetting to factory and removing the SIM card for a few minutes.....nothing. We swtiched from TMobile because we couldn't even get reception at our house. When we first switched to Verizon I was so happy that I could get reception anywhere, but for the last month, maybe 2, I'd rather go back to TMobile at this point. Im so frustrated!

Accepted answers

Verizon_Support

We know it’s important to have signal wherever you use your phone, Lurch702, and we want to do all that we can to offer you the best possible service. Let’s get to the bottom of this and take a look at the Advanced Calling setting. Is this setting currently on or off: http://spr.ly/6587BJgDZ ? We’d like you to run a test and slide this setting to the opposite position that it is now in. Let us know if this alternative setting makes a difference.

DavidH_VZW
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All comments

Ann154

Have you verified the phone is set to LTE/CDMA mode in the cellular network mode and not Global mode?

FenwayGirl

Ann154, I have. I have tried both Global and LTE/CDMA to see if that makes a difference. At most, it's only been a bar difference in the recpetion I was getting. Can you suggest anything else? I had the Note 2 and LOVED IT, thats the whole reason I wanted to stay with this phone.

Verizon_Support

Thank you for bringing this wireless issue to our attention FenwayGirl. We are happy to have you with us, and we don't want to lose you as a customer. We are here to help. Can you please provide us with your zip code where this is happening? Are you experencing low signal indoors and outdoors?
RosanneM_VZW
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FenwayGirl

My zip code is 04092. Thia happens inside, outside.......LITERALLY EVERYWHERE. It didnt for the first couple of months. At this point Im so discouraged and dissapointed that Im stuxk in a contract with this phone.

nicisageek

I have 2 Note 4's and I am experiencing all of the above, poor battery performance, plus lost GPS signals everywhere, and phone lock ups. I have wiped both of them numerous times, cleared the cache, replaced the sim cards, taken it to the Samsung Professional in the Best Buy store who reflashed the devices. This only started after the OTA Update to Lollipop. Verizon sent me 2 replacement phones, which arrived today. One of them gets so hot you cannot use the phone because it burns your ear and hand, and the other device has a defective power button on it. Needless to say these 2 "refurbished" devices are going right back to Verizon. I think I am getting ready to switch to another carrier and just give these bricks, Note 4's, back. The Verizon reps on the phone always tell me that they are not aware of any issues going on with the Note 4's.

Verizon_Support

Having reliable working phones is definitely important nicisageek, so I completely understand how you feel. I can certain understand how frustrating and upsetting this has been for you. Software updates are meant to improve your phone not cause you headaches.

It's concerning to hear of all the issues you are having with the phones. Are you having all the same issues on both Note 4? Are they both heating up to the point it's uncomfortable to hold? I suggest taking the phones into a VZW store for a hands on evaluation of the devices.

JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!