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how do I return my second user phone

I added a user on my plan and bought a device, approx a month ago. The phone is not "user friendly" with him. He has tried to get it fixed at a store, but, the customer service reps keep giving him the run around. Things have become so frustrating, he just wants to return it. How do I do that?

Comments

Snn5

After 14 days a device cannot be returned. You can buy a more user-friendly phone and sell the current phone, or we might be able to help out if you tell us the problems they are having using the device. Is it a malfunction or just an issue using and understanding the phone? What phone did they have previously that they liked?

Kirst68

Ok. Thank you. He will bring it into a store and get a more user friendly device. It was my fault, I thought it was 30 days he could return it. When he turns the device in for a more user friendly phone, can my account be credited/charged for the exchange?

Snn5

Devices cannot be returned after 14 days.

You would have to buy a phone full price and then try to sell the current device. Another idea is that if this device is on a device payment plan, they could pay off that device and trade it in towards another device. But, as it stands, you cannot simply take the device back for credit.

Kirst68

Why can't I receive exchange credit /charge? I will be paying for the second device and the plan I choose to go with it. Isn't this part of customer satisfaction guarantee?

Sent from my Windows Phone

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