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double contact info when creating a new sms

Hi,

i was wondering if anyone else is experiencing this. When i create a new text message through the app, i see the contact im trying to send a text to twice. i was wondering 1) has this happened to anyone else and 2) how do i get rid of it? ive attached a photo to show what it looks like.

Software information:

Device: HTC One M8 (model # HTC6525LVW)

Android: 5.0.1

HTC Sense: 6.0

Comments

Verizon_Support

Double contacts would be confusing to us as well, VishalPatel. Let's get to the bottom of this. What text app are you using? Do you have some of the same contacts in different accounts, such as email, Facebook, etc?

LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

VishalPatel

Lynn,

I currently use the Verizon Messages+ app on my phone.

In my phone's contacts list, i just have it showing my main google account contacts. What i notice in the duplicate contacts, is that one number if formatted correctly while the other is not. ive attached a picture of the issue here.

Verizon_Support

VishalPatel,

That definitely helps. If you go into your main contacts app and choose to show all contacts are these contacts listed multiple times?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

VishalPatel

Hi Andrew,

when checking all of the contacts, they are not duplicated. it just shows one record per contact. i checked the contact in the image i sent above and she is only listed once, with only 1 phone number in her profile.

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