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I looked at the Verizon FAQ to request a new phone number, but I do not have the My Verizon > Devices > Change Mobile Number option in my prepaid account page. Is there a way to request a new phone number online with the prepaid service?
you can actually do either of this 2.
1.) call customer service (888-294-6804) just provide your mobile number and security code and the representative will do the process for you. it will take around 5 minutes and they would only ask you to do a test call with #832.
or
2.) call *611, it will route you to 4 options.
opt1. payment with refill cardopt2. payment with debit/credit cardopt3. balance and usageopt4. changes and questions
press opt 4.
it will route you again to a different options that you can choose from.
opt1. plan and feature changeopt2. security code, voicemail password changeopt3. balance transfer and device changeopt4. mdn changeopt5. tech supportopt6.store location and billing inquiryopt.7 main menu
press opt 4 again to do a number change.
hope it will help you :smileyhappy:
Now, if I do an MDN change...will I lose my promotions attached to my current MDN? There is some language in my promotions suggesting they are tied to the MDN.
Thank you so much for your help iknowwhatimsaying!
Let’s be certain on this, shaun4321, as we definitely don’t wish to have any surprises lurking around the corner for you. I do know in postpaid accounts there is no promotional changes when a Phone Number change is completed, so I would imagine prepaid follows suit. I would suggest inquiring about this when calling the number in iknowwhatimsaying’s post. This way an expert on prepaid services will have your exact answer.DavidHH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
