My device stalled when downloading cloud content. How do I restart the process?

Sler33

I just got a new galaxy s6, dropped my 2 week old s6 in the ocean. Dead. I was trying to reload pics, texts, etc from the cloud and it stalled. Not sure how to restart it. Can anyone help? The insurance claim took forever so I have 4 days worth of texts I never received.

Verizon_Support

Sler33-

You came to the right page for help.  We definitely want to ensure you can recuperate the information you had on the previous phone.  Follow the steps on this link to restart Verizon cloud http://vz.to/1DCoscd and restore your content successfully.  Let us know if we can be of further assistance.

EmmaM_VZW
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