Edge plan.

children5170

Hi, I'm Roberta, and I just got the edge plan on a galaxy s6 +, at first the phone was great, but now I'm having nothing but problems, and want an iPhone back, is there anyway possibly is there a trade in for this phone for the iPhone, or do I have to pay this phone completely off.

Verizon_Support

children5170 We want you to be pleased with your device and we're sorry to hear you've been having problem with it. Let's start with the exchange question. If you have had the phone for less than 14 days then you can exchange it for an iPhone. Depending on when you bought the S6, Keep in mind that a restocking fee may apply. you may qualify for returning or exchanging it under the holiday device return period. When was the device purchased? If you have had the phone for longer than the 14 day period then you would need to pay off the phone in order to purchase a new one.

Next, please share with us the problems you've encountered with your device.

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