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New update...constant reboot

Got a new software upgrade for my Galaxy S6 and now it is in a constant reboot. Connecting to Software Repair Utility through computer, computer doesn't recognize phone because it is constantly rebooting. Booting in Safe mode doesn't help. Verizon chat person told me to call the tech support hotline...kind of hard when this is my only phone. Any suggestions?

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ronstowers

Oh, to make it better, when I asked them to call hotline for me and relay via chat....chat person said they don't have a working phone line! Classic!

Verizon_Support

Alright, ronstowers. Did the update ever fully download onto the device? Do you receive an error code at anytime during a reboot? Have you backed up the device since trying to install the update?

TimothyS_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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