So I had a billing problem. I was essentially being billed a month in advance through auto pay. I contacted a Verizon Wireless representative on October 1st through their chat line, and they promised to fix my problem. And while doing it, they offered me an "upgrade" -- for the same $35 a month I was already paying, I could get unlimited call minutes. Naturally I agreed. What the representative did not tell me was that the "upgrade" was only for calls within the US. While the whole point for me to have a Verizon Wireless account was to call my son in Canada. Which, I discovered today I could no longer do. And after 2 hours on the chat line with another Verizon representative (who was only marginally literate in English), I learned that I had unwittingly been led to sacrifice the only feature of my previous arrangement that I used -- calling Canada. And it couldn't be restored. They did offer me, as a "one time courtesy" a month worth of free calls to Canada. After which I will need to pay $45 a month instead of the previous $35 a month to be able to call Canada -- all thanks to the Verizon rep who offered me the "upgrade." Naturally I will spend the next month looking for another wireless provider. So my question -- is Verizon so insane that it thinks this will help them retain subscribers?
