Have a Galaxy J1. I know, not the best of phones. It keeps deleting my contacts and I keep going to the cloud and restoring from trash. Happens at least once a day now. Getting ready to go back to my old phone and service.
This is not the experience that we want for you. I apologize for the trouble. We need to isolate the issue. When did it start? Was it after a new application or update? Please place the device in safe mode and retest: http://www.verizonwireless.com/support/knowledge-base-159383/. We will await the results.BobbyN_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
