My S5 won't work unless plugged in. When I unplugged it, it shuts off then goes to samsung screen then shuts off and continues this cycle until plugged back in.
Lawnhhi,Oh gosh! Help has arrived! This is quite concerning & so glad that you have reached out to us here. I know that I rely on my phone all the time, so let’s make sure we kick this problem to the curb. When did this problem start to happen? Do you know if there is any physical or liquid damage to the phone? Does this happen when the device is fully charged as well? AliciaS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
There has been no pysical damage or water damage to my phone. It started
yesterday evening while I was using it to view facebook. I have rebooted
the system as well as cleaned the battery heads and ensured the battery has
a tight connection. It works perfectly fine when plugged in. I use a life
proof case at all times as well.
On Mon, Nov 2, 2015, 8:59 AM Verizon Wireless Customer Support <
