After software update I545VRUGOF1, on Aug 21, 2015 back up assistant plus is no longer working for my contacts. I was able to verify online the contacts are still there, but the Sync process is no longer working. I started off getting the following error:
"Backup Assistant Plus has lost network connection(36) please try again."
I have tried with the WiFi disable, and only using the 4G, this did not make a difference
I have tried clearing the cache, in recovery mode, this did not make a difference
In App Manager under Backup Assistant Plus I have clicked on the "CLEAR DATA" then the "FORCE STOP" buttons, this did not make a difference
This is where I think I may have went too far on my own:
In App Manager under Sync Service I have clicked on the "CLEAR CACAHE", "CLEAR DATA" then the "FORCE STOP" buttons, I then noticed a difference, when I navigate tot he "Contacts" App, Settings, Backup, I now get new window "Restore your contact", almost like it is setting up for the first time. But I now get a different but similar Message:
"Provisioning Failed Backup Assistant Plus has lost network connection(36). Please try again."
