Before opening apps I get messages that my phone has viruses or has been hacked and need to download following links. These messages are coming more and more lately.
This is alarming to hear. Let’s get your phone working how it should be. When did it start? Have you downloading anything new to the phone since it started? AlbertoR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This has been going on for over a month now. I have the same apps for a about a year. There are about 3 different messages attempting to get me to download apps from the Google play store.
Glynda.lewia, we want to make sure to get to the bottom of this issue! I would like to try a troubleshooting step to see if we can locate the cause of this issue. Let's try running your device in Safe Mode to see if it resolves this issue. Here's how you can put it in Safe Mode: http://vz.to/1vu0e1R.
HarleyE_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
