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auto rotate does not work

I finally updated Galaxy S4 on 08/26/15, now have gliches. How do you fix rotate screen? screen stays in horizontal even in auto rotate.

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Verizon_Support

Hello ddinct,

I want to make sure you can use your phone easily in portrait or horizontal! Do you have any accessories on your device such as a screen protector or a case? Does it rotate when all accessories are removed?

MichelleH_VZW
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NETSTOOGE

I know the OP mentions the S4 but some S5's screen rotation stopped working after the 6.0.1 firmware upgrade Dec 2016. I fixed it by removing the built in Weather widget. However, I had to do a "wipe cache partition" afterwards; just removing the widget alone (and rebooting) didn't get the job done.

How to wipe the cache partition of an S5

Turn off the device.
Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight ‘wipe cache partition.’
Press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

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