My new Samsung Gusto 3 keeps rebooting. It looks like it's trying to make a data connection (the data indicator turns on and the "S" icon shows).
Why is it doing this?
This is not how we want your new Gusto working. Has it been like this since you activated it? Does it continue if you remove the battery from the back for a few minutes? This link shows you how: http://vz.to/1gQGt1T
ChristinaM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I first activated the phone 3 days ago.
I’ve removed the battery for a few minutes a couple of times. The problem seems to go away for a little while. Then starts up again.
I’ve also reactivated the phone using *22898
Mostly, the phone is just sitting on my desk – I’m not doing anything when this happens. I just see the Verizon logo on my screen like it’s booting up and then the phone returns to the home screen. When I open up the phone, it is showing the data connection active icon. The “S” icon is also showing. I don’t have anything set. The GPS is set to 911.
It has also happened while I am doing something on the phone, cutting off whatever it was I was doing.
????
CGarland,thanks for those details. Does your phone have any physical or liquid damage?
LasinaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The phone is brand new out-of-the box as of 7/20/15. I’ve barely used it. It mostly just sits on my desk…
Thanks for your attention!
This has been happening for about a month on my phone as well, starts rebooting at almost exactly 6pm pst each day and does it until some point in middle of night, never happens during the daytime. clearly something verizon is doing.
My new replacement phone started doing it again (as I have mentioned). Then it stopped doing it for several days. Now it’s doing it again! What’s up?
That is not the experience that we want you to have. Do you notice when this happens? Is it after a call or when you have the phone open and then close it?
AllisonC_VZWFollow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It happens anytime. It just starts rebooting while sitting on my desk. Doesn’t matter if it’s charged or not. Open or closed. While I’m talking or texting. After it reboots it shows an active data connection. If I try something on the phone, it tells me it can’t be done while a call is in progress…
My Samsung 2 does the same, so this may not be a model-specific problem. I, too, have tried the fixes suggested in subsequent posts...to no avail.
I have been experiencing exactly same problem with one gusto 3 and two gusto 2 phones. Any solution so far?
We want to make sure that all options are well exhausted to help resolve the issue that you are currently facing with your devices power cycling themselves. Do you have a Prepay or Postpay account through Verizon Wireless?
HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
They're prepaid phones, and my plan is also prepaid.
Had same phone, same problem. Four trips back to Corporate store and never fixed it. But I found a solution, place phone on floor and smash with hammer. Went and bought a LG Revere. Problem solved!
I've got a Gusto 2 which has a similar problem in that it try's connecting for a software update. There is no software update. Contacting the pre-paid technical support (bless their hearts), yields a changed pre-paid plan and no resolution after four attempts. For some unknown reason, the technical support folks think that an USB cable software update will install new software. It won't. Contacting Samsung customer support resulted in trying a hard reset, which lost all my contacts, but the phone still try's connecting as before. My woes began around February of this year (2015).
A LG Revere 3 phone looks like a good solution at this point.
I don't believe there is a solution. Today I waited through 3 customer service people and a Samsung tech, explaining the problem and telling them that this is my second Gusto 3 in 10 days that does this. I answered all the questions, verified that I had removed the battery and restarted the phone (many times), and searched online for solutions. The bottom line was that Samsung wanted me to ship them my phone so a tech could 'evaluate it'. I would have to pay shipping for them to look at a phone that only cost me $10, and wait 2-3 weeks for an answer. Meanwhile, I would have to purchase another phone since I can't go three weeks without a phone.... I guess I will live with the problem until it annoys me too much, then buy a different brand of phone. :smileysad:
This has nothing to do with Pre-Paid or Post-Paid.
I have a Post-Paid account and I have the same problem.
I bought a second gusto 2 phone and it worked for a short while and the same problem reoccurred.
It might be a virus which got into the contact list. Once Backup Assistant synced the contacts to my new phone, a short while later the rebooting problem occurred.
Before I received the new Gusto 2 phone I used an old Nokia phone which didn’t have Backup Assistant and therefore no problem occurred.
We have 3 Gusto 2 phones in our Family Plan and it is only happening to 1 account
I wish Verizon would take this problem seriously
I am on my 4th phone. I called Customer Service and they told me to bring phone, receipt, packaging to a Verizon store. I bought my phones at Family Dollar for $12 a piece. This is ruining batteries, and we are ready to switch carriers, as Verizon is not taking this problem seriously, mainly because they WANT YOU TO GET SO FRUSTRATED THAT YOU WILL UPGRADE to smart phone, for much more per month. THIS IS A RUSE!!!
My Gusto 2 does the same thing. No help from Verizon. They don't have a clue. All I did was to take the battery out overnight and it worked. A few months later it did again and I took battery out overnight again. I can deal with that. Hope this helps you.
We are on our second gusto 3 and same thing with no remedy or help from Verizon... Tired of buying phones!!! I have an elderly mother with this phone and God forbid this happens when she needs it for an emergency...I will not be forced into buying a data phone for someone who can't understand the use of data. Yes we're on a monthly plan with this phone
My smartphone croaked a couple nights ago, so as a temporary replacement I reactivated an old Gusto 2 I ha. The phone was wording perfectly all day, and then about an hour ago I was scrolling through the menus and settings, getting a feel for the thing, until I saw the optionp to "Check for Updates." After clicking on it, the phone brings up the Verizon Logo reboot screen (with the white background as mentIoned in prevaious posts) and the phone resets. From that point on, it would do this same thing (absolutely identical to what everybody else is describing) basically once every 20-30 seconds, not allowing me to do things, telling me it's "unable to perform this action during a call" and the data transfer symbol thingy stays on in the top bar. I'The phone was working fine all day and now just because I tried checking the update status, the phone is virtually useless and the battery is draining quickly. It's now been a couple hours and ibe trouble shooter everything suggested and more. Hopefully this experience description is helpful when it comes to somebody finding a solution.
Sorry but this is jan 1 2019, and my gusto does the on & off data thing.this started when i went to the unlimited plan from the 450 limited plan. Verizon no help.just want you to buy a new phone with Data, good luck if you have to call 911 . A lawsuit waiting to happen.
After I did a SETTINGS>PHONE INFO> SOFTWARE UPDATE>CHECK NEW on my Gusto 2 flip phone, the phone would keep rebooting every 10 seconds or so. [One hypothesis is that the phone checks for updates and gets some kind of response that drives it crazy.]
There is a Youtube video that fixes a similar problem on Samsung smartphones, so I tried something similar on my Gusto 2. I turned off the phone, then powered it up again by HOLIDING THE POWER-UP BUTTON ("End") PRESSED DOWN for about 15 seconds, until the phone had completely powered up. That fixed the problem. It worked for me. Maybe it will work for you.
