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I'm not receiving some messages on 2nd cell phone.

I have a personal cell (Galaxy S5), and work cell (iphone). Instead of carrying both, I forward my calls to my work phone and downloaded the VZW messages app to it. It works pretty well, except I'm finding I'm not getting all my messages. Checking my personal cell I see a few that didn't show up on my work cell. I uninstalled the app and reinstalled but seeing the same issue. I've missed a few texts from 2 or 3 different people. Anybody else see this?

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Verizon_Support

deesharp68,

I definitely appreciate those details as we want to make sure you get all of your messages! That's very important. Let's get to the bottom of this. Does it seem to be only these specific people who messages aren't coming in from? Do you get any of these people's messages?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Krutonius

I haven't been receiving my texts either. I'll get them all in big blocks 5 hours later. And my sent messages are being chopped up into many tiny messages

deesharp68

There seems to be 2 numbers that I notice it happening. I will get some of there initial texts or replies, but not all.

unknown

HI there-

We are noticing some issues with cross carrier recipients/senders' (Sprint, T-Mobile, ...) messages.

If this is the case for anyone on this thread, please send the following for troubleshooting:

Subject line: Messages+ Forum - SPRINT (or your carrier)

1.TO NUMBER & CARRIER

2.FROM NUMBER & CARRIER

3.A FAILED Message Screen Shot

4. TIME CODE (date and time) for failed message (no more than 12hours old)

to:

VERIZONMESSAGES@VERIZONWIRELESS.COM

Thanks,

ALIEM

deesharp68

Unfortunately, both my work and personal cell phones are on Verizon. So the issue isn't cross carrier at least not with me.

fernandobot

so all messages sent to the android are not appearing in VZ messages

Verizon_Support

Messaging is my main way of communicating, Krutonius. I am happy to help in any way I can so we can get your messages to flow freely. Are you also using Verizon messages?

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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