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Droid turbo can't make or receive calls

Ecordell11

So I activated my Verizon service today. Everything went great phone works perfect. I can use data. But I can't call anyone. I've turned off roaming to deny all. I've turned the phone off and even waited a while then turned back on. I've logged into my account.

Accepted answers

Ann154

I guess it is possible that the SIM card wasn't fully reactivated. It couldn't hurt to get a new SIM card from a corporate store just they are free.

All comments

Verizon_Support

Let's get you back in business with great call service, Ecordell11. What exactly happens when you attempt to make a call? Is data working off of WiFi? Where are you located?
leK_VZW
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Ecordell11

Data works perfect I can do everything with it. But it won't let me make

any calls receive calls. Text or receive texts. WiFi works on my phone to.

I'm located in Aberdeen idaho. 83210. Service here works perfect. I've

previously had a phone through Verizon and it worked perfect here.

On Nov 24, 2015 8:25 PM, "Verizon Wireless Customer Support" <

Verizon_Support

Ecordell11,
We want to ensure you can start enjoying your services right away. When starting your account, did you port your number over from another carrier? If yes, did you get any text stating that the port was completed?

ErinW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ecordell11

I got this number new from the Verizon setup process.

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Message edited by Verizon Moderator

Ann154

Have you checked the network mode setting to verify it was on LTE/CDMA mode? Did you activate the phone using the SIM card from your previous Verizon Wireless phone if you were on VZW prior to this phone?

Ecordell11

It was on global but I changed it to lte/CDMA and turned off the phone and

turned it back on. And the sim card I'm using was from my previous account

but I reactivated the card setting up a whole new account and getting a

whole new number.

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