Child Item

Site Totals

61487 Questions Answered 271 Categories

Cloud not fully restoring texts on replacement device

I recently received a replacement phone through insurance as I broke my original. For some reason I can't restore all of my text messages. I've tried using wi-fi and the network. I've tried deleting the data, then the app and then reinstalling, but no luck. It gets to about 9K out of 27K and then says it has finished, but it hasn't. I've seen similar posts from other Verizon Cloud users but no one seems to have a solution. Please help...

Comments

Verizon_Support

David, we want to ensure you have a fully functional device and we understand your concern. We see that this was a replacement through the insurance. You can contact Asurion at 888-881-2622.

DavidAronson3

I was assured it was in working condition but requested a new phone be sent. Same exact problem. They said it's a Verizon issue, not the phone. Now what?

Verizon_Support

We want to look into this further, David. When you received you replacement phone, did you backup your information to the new phone before it was used?

Robert_VZW

DavidAronson3

Yes. I went through the setup wizard. The first replacement phone I started the restore when I was prompted. After several fails I wiped the phone and started over. The second replaced phone I waited until the phone had updated all the apps and other items before trying restore. Neither ways worked.

Child Item