5.1.1 Upgrade Ruined My Contacts (Note 4)

I did the upgrade this AM and now all my contacts are gone. When i go to the contacts screen it just says, "updating contact list" with the circle of death over and over. No I did not do any type of reset afterwards either. I've tried everything i could find on the internet so far to no avail...about to launch my phone through a window. Please help!

Accepted answers

Verizon_Support

Let's work to ensure you can easily manage your contacts, Brian. I am glad to see you have made some progress. In regards to the 2 contacts merging, the Cloud typically will be backing up the "Phone" contact. Have you tried clearing the contact completely and re-entering it? We certainly want you to have the best device experience, I apologize as we are unable to roll back software. The reset may help with random corruption that may have occurred during the update however it will not reinstall original version.
YaleK_VZW
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All comments

Verizon_Support

olliesam3-

I definitely want this to be the last of your worries. Having your contacts corrected is a must and I trust we can restore them back. Please go to your app list and select the Verizon Cloud app, then click on backup now to restore those contacts. Please try to restart your phone and ensure you have a good internet speed if on WIFI. Please keep us posted.

CarmenT_VZW
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scotchwhiskey

I have a similar problem. After I updated, when I try to open the Contacts App all I get is swirling indicator and a message that says "updating contacts list" and it never stops. Even after 24 hours.

Verizon_Support

Scotchwhiskey,

This deserve our immediate attention because I know I would feel lost without access to my contact list . Your Note 4 software update was intended to improve the function of your phone. Let’s work together to correct this. Please clear out your Phone applications Cache. Click on the link for steps on how to complete and keep us posted http://www.verizonwireless.com/support/knowledge-base-122359/ .

YareliM_VZW
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Willard84

Hi,

This did not work for me. All it did was backup corrupted contacts.

Most of my contacts are there, but some are missing. I have my sister and brother in law, for example, and it has both their mobile numbers in my sister's contact, and you can't see my brother in law's. When I try to add it, it says there's already a contact for him in there, but it's not visible. When they call or text, it shows up as the same person.

Additionally, I tried to update my son's phone number and it let me, but it keeps the old one and does not allow me to remove it through edit.

Also, battery life is noticeably deteriorated and it's not apps that are draining it. I didn't have this problem before the update.

I have to say, each update has been disappointing. The features I like are removed (I liked the dark operating system theme of Kit Kat, but it's gross white and teal or mustard now. I also liked the Amazon app suite and now that is gone), but I'm not seeing any drastic performance improvement. I know that is an Android not a Verizon issue, but these updates are terrible, imo.

How do I roll this back to the previous version and leave it there until 5.1.1 is more stable?

Brian B.

Ann154

You can't roll back to a previous version of the OS. Samsung wrote the code to prevent it. Anything else would be unofficial and can't be discussed on the community.

Willard84

Worst case, could I do a factory reset and just not upgrade? I believe I did that before when I had issues with a Kit Kat update. I remember you couldn't do it with the Lollipop update so I've had to put up with those gross white, teal and mustard colors for two phones now.

Willard84

Tried the clear cache as well and it did nothing. Just as an example of what's going on, I switched lines between my two son's. I updated my oldest son's contact info with the new number and deleted my younger son's (he's grounded from his phone...long story). When my son calls or texts, it still shows my younger son's name, even though the contact has been deleted and my older son has the phone and line. I noticed that when you edit there are three tabs. Google, Phone and Cloud. The Google and Phone contacts show only one number and it is correct, but the cloud still has two. I can't edit that as it is grayed out. Is thee any way to clear out the contact data in the cloud and re-upload it from the phone? That may solve my issue with contacts.

Still have a noticeable battery drain issue. I did not have a drain issue when I had the Amazon Apps Suite, so it's not that. It started right after the upgrade. Says the screen is the biggest resource hog, but it's only 4%.

Verizon_Support

carol_vzw

Thank you for your reports.

Certain third party applications may not have properly maintained the contact database clean up.

If the issue persists the following procedure may be necessary:

Backup the contacts data using whichever source the user is comfortable with. (Cloud, PC applications, etc.)
Temporarily uninstall any applications which sync a volume of contacts to the device. (WhatsApp, Skype, etc.)
Navigate to Settings > Applications > Application manager > All > Contacts Storage
Choose Clear Data and confirm that choice.
Restore contacts data backed up in step one using whichever method is appropriate (note: If the user backed up the contacts data using a Cloud service, the data will be restored automatically after clearing data for Contacts Storage)
Reinstall any temporarily removed third party applications as necessary.

tonytrutanich

You keep saying "backup contacts" but Verizon cloud is saying there is no contacts. I've lost over 3,000 contacts. Need help.

tonytrutanich

I can't even add new contacts from new friends that text me.

Verizon_Support

I’m sorry to learn that your Verizon Cloud has no contacts, tonytrutanich. This means that any previous backup syncs from your phone were not performed properly and no contacts exist on the Verizon Cloud. If you backed up your contacts to another cloud service like Gmail or other, you may be able to get your contact from there.
Once you get your contacts from any other cloud storage service, I recommend backing up to the Verizon Cloud. See this link for more details on the Verizon Cloud: http://spr.ly/6583BjYRZ

AntonioC_VZW
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