Why is the Messages+ desktop application failing to install?

I am getting "Setup failed, 0x80091001 - the hash value is not correct"

Any idea how I can fix this? Thank you

Here is the log file below:

-------------------------------

[27E4:268C][2016-01-15T00:53:39]i001: Burn v3.9.1208.0, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\kleinhansjy\Downloads\Message+ (1).exe, cmdline: ''

[27E4:268C][2016-01-15T00:53:39]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\KLEINH~1\AppData\Local\Temp\Message+_20160115005339.log'

[27E4:268C][2016-01-15T00:53:39]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\kleinhansjy\Downloads\Message+ (1).exe'

[27E4:268C][2016-01-15T00:53:39]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\kleinhansjy\Downloads\'

[27E4:268C][2016-01-15T00:53:39]i000: Setting string variable 'WixBundleName' to value 'Message+'

[27E4:05F0][2016-01-15T00:53:39]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.17.0'

[27E4:268C][2016-01-15T00:53:39]i100: Detect begin, 3 packages

[27E4:268C][2016-01-15T00:53:39]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'

[27E4:268C][2016-01-15T00:53:39]i000: Trying per-machine extended info for property 'State' for product: {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

[27E4:268C][2016-01-15T00:53:39]i000: Trying per-user extended info for property 'State' for product: {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

[27E4:268C][2016-01-15T00:53:39]i000: Product or related product not found: {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

[27E4:268C][2016-01-15T00:53:39]i000: Setting numeric variable 'VCRedistx86' to value 2

[27E4:268C][2016-01-15T00:53:39]w120: Detected partially cached package: vcredist_x86.exe, invalid payload: vcredist_x86.exe, reason: 0x80070002

[27E4:268C][2016-01-15T00:53:39]i052: Condition 'VCRedistx86<>2' evaluates to false.

[27E4:268C][2016-01-15T00:53:39]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[27E4:268C][2016-01-15T00:53:39]i101: Detected package: vcredist_x86.exe, state: Absent, cached: Partial

[27E4:268C][2016-01-15T00:53:39]i101: Detected package: NetFx45Web, state: Present, cached: None

[27E4:268C][2016-01-15T00:53:39]i101: Detected package: VMAApplication, state: Absent, cached: None

[27E4:268C][2016-01-15T00:53:39]i199: Detect complete, result: 0x0

[27E4:05F0][2016-01-15T00:53:41]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0

[27E4:268C][2016-01-15T00:53:41]i200: Plan begin, 3 packages, action: Install

[27E4:268C][2016-01-15T00:53:41]i052: Condition 'VCRedistx86=2' evaluates to true.

[27E4:268C][2016-01-15T00:53:41]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe

[27E4:268C][2016-01-15T00:53:41]i000: Setting string variable 'WixBundleLog_vcredist_x86.exe' to value 'C:\Users\KLEINH~1\AppData\Local\Temp\Message+_20160115005339_0_vcredist_x86.exe.log'

[27E4:268C][2016-01-15T00:53:41]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[27E4:268C][2016-01-15T00:53:41]i000: Setting string variable 'WixBundleRollbackLog_VMAApplication' to value 'C:\Users\KLEINH~1\AppData\Local\Temp\Message+_20160115005339_1_VMAApplication_rollback.log'

[27E4:268C][2016-01-15T00:53:41]i000: Setting string variable 'WixBundleLog_VMAApplication' to value 'C:\Users\KLEINH~1\AppData\Local\Temp\Message+_20160115005339_1_VMAApplication.log'

[27E4:268C][2016-01-15T00:53:41]i201: Planned package: vcredist_x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

[27E4:268C][2016-01-15T00:53:41]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[27E4:268C][2016-01-15T00:53:41]i201: Planned package: VMAApplication, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[27E4:268C][2016-01-15T00:53:41]i299: Plan complete, result: 0x0

[27E4:268C][2016-01-15T00:53:41]i300: Apply begin

[2130:1034][2016-01-15T00:53:43]i360: Creating a system restore point.

[2130:1034][2016-01-15T00:53:43]i362: System restore disabled, system restore point not created.

[2130:1034][2016-01-15T00:53:43]i000: Caching bundle from: 'C:\Users\KLEINH~1\AppData\Local\Temp\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\.be\Message+.exe' to: 'C:\ProgramData\Package Cache\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\Message+.exe'

[2130:1034][2016-01-15T00:53:43]i320: Registering bundle dependency provider: {c828830f-53d4-4a2f-ad5a-0b86574bce11}, version: 1.0.17.0

[27E4:2704][2016-01-15T00:53:43]i338: Acquiring package: vcredist_x86.exe, payload: vcredist_x86.exe, copy from: C:\Users\kleinhansjy\Downloads\vcredist_x86.exe

[27E4:2704][2016-01-15T00:53:43]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\kleinhansjy\Downloads\'

[2130:0DC8][2016-01-15T00:53:43]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:43]e000: Error 0x80091007: Failed to verify hash of payload: vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:43]e310: Failed to verify payload: vcredist_x86.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe, error: 0x80091007. Deleting file.

[2130:0DC8][2016-01-15T00:53:43]e000: Error 0x80091007: Failed to cache payload: vcredist_x86.exe

[27E4:2704][2016-01-15T00:53:43]e314: Failed to cache payload: vcredist_x86.exe from working path: C:\Users\KLEINH~1\AppData\Local\Temp\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\vcredist_x86.exe, error: 0x80091007.

[27E4:2704][2016-01-15T00:53:43]e349: Application requested retry of payload: vcredist_x86.exe, encountered error: 0x80091007. Retrying...

[27E4:2704][2016-01-15T00:53:46]i338: Acquiring package: vcredist_x86.exe, payload: vcredist_x86.exe, copy from: C:\Users\kleinhansjy\Downloads\vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:46]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:46]e000: Error 0x80091007: Failed to verify hash of payload: vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:46]e310: Failed to verify payload: vcredist_x86.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe, error: 0x80091007. Deleting file.

[2130:0DC8][2016-01-15T00:53:46]e000: Error 0x80091007: Failed to cache payload: vcredist_x86.exe

[27E4:2704][2016-01-15T00:53:46]e314: Failed to cache payload: vcredist_x86.exe from working path: C:\Users\KLEINH~1\AppData\Local\Temp\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\vcredist_x86.exe, error: 0x80091007.

[27E4:2704][2016-01-15T00:53:46]e349: Application requested retry of payload: vcredist_x86.exe, encountered error: 0x80091007. Retrying...

[27E4:2704][2016-01-15T00:53:49]i338: Acquiring package: vcredist_x86.exe, payload: vcredist_x86.exe, copy from: C:\Users\kleinhansjy\Downloads\vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:49]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:49]e000: Error 0x80091007: Failed to verify hash of payload: vcredist_x86.exe

[2130:0DC8][2016-01-15T00:53:49]e310: Failed to verify payload: vcredist_x86.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86.exe, error: 0x80091007. Deleting file.

[2130:0DC8][2016-01-15T00:53:49]e000: Error 0x80091007: Failed to cache payload: vcredist_x86.exe

[27E4:2704][2016-01-15T00:53:49]e314: Failed to cache payload: vcredist_x86.exe from working path: C:\Users\KLEINH~1\AppData\Local\Temp\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\vcredist_x86.exe, error: 0x80091007.

[27E4:268C][2016-01-15T00:53:49]e000: Error 0x80091007: Failed while caching, aborting execution.

[2130:1034][2016-01-15T00:53:49]i330: Removed bundle dependency provider: {c828830f-53d4-4a2f-ad5a-0b86574bce11}

[2130:1034][2016-01-15T00:53:49]i352: Removing cached bundle: {c828830f-53d4-4a2f-ad5a-0b86574bce11}, from path: C:\ProgramData\Package Cache\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\

[27E4:268C][2016-01-15T00:53:49]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart: No

Accepted answers

unknown

HI kleinhansjy

It appears that you are trying to install the PC version of the app. However, the Surface Pro is a TABLET (not a PC Laptop). In this case, the Tablet uses the Play Store version (6.1.1), the same smartphone version.

Please uninstall the PC version first.

Then, install the Tablet version from Play Store.

Please let me know if the issue continues.

Thanks,

ALIE

All comments

Verizon_Support

We can help! Please restart your computer and attempt installing the application again. Approximately how old is the PC that's in question?

TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

kleinhansjy

No luck with the restart. I am on a Windows Surface Pro 3 that is roughly 6 months old.

Intel Core i5

4GB RAM

64 bit OS

Verizon_Support

kleinhansjy, I would like to thank you for trying this step for us! Let's get to the bottom of this issue so you can use this application on your computer. Do you have another computer on hand that you would be able to test downloading and attempted installation of this app?

HarleyE_VZW

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!