Software update N910VVRU2BOK3 IS CORRUPTED

I updated my note IV 5 days ago and now my contacts are being displayed and is being constantly "UPDATING CONTACT LIST" NON STOP FOR 5 DAYS NOW. ... Tried all online help from Verizon, no sucess yet. .... restart, battery out, force stop, Everything possible and still don't work.... HELP PLEASE....

Accepted answers

Verizon_Support

Let's get your device back on track, Mysti_. We're happy thatyou've tried to perform some troubleshooting steps on your own. Have you done a factory reset yet? This will refresh the software with a new version and should fix this issue for you. If you need assistance backing up your information before doing the factory reset, you can find information here: http://spr.ly/6584Bk6Do

If you need any further assistance afterwards, please let us know and we'll be here to help.
KaitlanM_VZW
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All comments

vdsl714

Needless to say the battery is running out of power to 0 within 3 1/2 hours ..

even when nothing is running. ... something on this update is draining the power on the background...

vdsl714

Verizon tech support was to initiate a monthly $11. and something insurance so they can order a new phone because my phone is a 1 yr and one MONTH old... of course out of warranty, but they never say they can fix the software problem they forcefully created ....smh

vdsl714

Any help will be appreciated.... unequivocally forcing me to go back to AT&T .....uff#

Mysti_

I just finished updating 5.1.1 & with battery at 94% am being given a two hour battery life. I've dropped 10% in 10 minutes

Mysti_

Oh & it's almost burning my hand

Verizon_Support

Miller6386

Is your Gmail updating ok? Go into Settings (in your app drawer) Accounts and select your Google account. Verify contacts are set to sync..

Also if you use Verizon Cloud to sync contacts verify that is set up properly... Could be a password issue on either one..

We need more information than what you provided in order to troubleshoot this issue...

fuegocool

Did you ever get an answer I am having thr dame issues you are

gabbipatti

I'm having same issues. .did you get this fixed?

gabbipatti

No not yet

Verizon_Support

Fuegocool, I want to make sure your device is in good working condition. Getting a software update should help improve service on the phone. I would recommend on trying to place the device into Safe Mode to see if this issue comes to an end. This link will provide you with the step on how to get the phone into Safe Mode: http://www.verizonwireless.com/support/knowledge-base-175656/ Please keep us posted.
KevinR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

gabbipatti, I always want to see you having a device working at 100%! When exactly did this trouble start for you? Were you able to try the Safe Mode option that's been suggested already? Any changes when you try it? Please keep us posted.

RuthW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vdsl714

It was NOT Google accounts, Gmail accounts, Verizon cloud, nor any of the passwords.... All of that was verified online with Verizon technicians and at the Verizon store.... The answer unfortunately was.... yup you guess it "FACTORY RESET" and even thou it fixed the problem that SHOULD NOT BE THE ANSWER.

omarit2k

You all are lucky that your only issue is with your contacts. Myself and many others online are not able to use our phones due to a continuous boot loop. The only way to access the device is to plug it into a quick charger. I was even sent a replacement phone and it had the same issue. Yes, I did a factory reset from the phone. I did a factory reset in recovery. I cleared the cache, etc, etc. I was even told to try the Verizon Wireless Update assistant from my PC....but wait, when I plug the phone into my computer, it stays in a boot loop. It won't stop unless it's on the rapid charger. The Verizon rep said she is reaching out to Samsung for a resolution.