On Galaxy S7, in play store application updates do not work over Wifi. It works over mobile network(4G) but that would eat into the download limits. Any idea why playstore app updates fail only on Wifi? Wifi works fine for everything else.
Install DNSet from the play store using 4G/public wifi, and start it (don't check the auto-start button unless you really want it that way). This creates a VPN that uses Google DNS and bypasses whatever DNS setting is messing up the phone. Enjoy all your Google apps!
(Gotcha: DNSet doesn't have a disconnect button even though the UI says it does, so when you're done with it find it in App Manager and force close.)
That's a good question. Is the Play Store application fully updated?NoahS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
How do I update play store on galaxy S7 ? please advice.
By the way, on my older galaxy s4 play store updates work fine on same wifi.
OK, I thought I was nuts when I activated my S7 Edge yesterday and couldn't update anything on the Play store over Wifi. I'm holding off activating my second S7 till this is resolved.
Here are all the symptoms I've seen:
- As the OP mentioned, all play store updates work over 4G
- I have a TPLink AC3200 router and the Play store won't update on either 2.4GHz or 5GHz bands. All other android devices (including two Galaxy S5's) continue to work fine. LAN access is fine including streaming live HD TV.- Oddly, if I connect to an open xfinitywifi network and login with my Comcast credentials, everything works fine. Ditto at the open network at my office.
- Tried setting the guest network on my router to Open, turning off SPI firewall and DDoS protection, didn't help
- The VZ Cloud app reports that it cannot detect an internet connection (works on the open Wifi networks)
- Google Maps isn't showing any roads on screen
- I first thought this had to do with attempting to transfer data from my old S5 so also did a factory reset. Didn't help.- All other apps, browsers, etc access the internet fine.
So, if there is a configuration issue with the Play services, it needs to be fixed before the flood of activations start tomorrow!!
Yes I am having same issue. Tried on home wifi, free wifi, and can't update/install from play store. 4g works fine, but I only have 2gb data and i'm already at 75%. Thanks Verizon for eating most of that up while I tested to make sure I didnt mess anything up.
@Themetallikid
It’s important to me that you’re happy with your new Samsung Galaxy S7 device and that it’s working as expected.
Do you get an error message when trying to install or update applications over WiFi? Please let me know so that I can further assist.
AnthonyTa_VZWFollow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
have you checked to see what settings you have in the data usage section of the settings. When I view the app settings I have mines set to auto update on wifi only.
No, I get no error message, the progress bar, just keeps cycling through
like its preparing to download but never lists the file size or begins any
sort of download.
On Thu, Mar 10, 2016 at 1:52 PM, Verizon Wireless Customer Support <
My experience was same though once in a while I finally get error code 495.
I tried a lot of things like clear cache, factory reset. Once after a router reboot, 3 apps updated thru wifi then stopped. and never worked again. There is something wrong with s7+marshmallow+wifi.
I just fixed my problems with not being able to update/download over wifi.
Settings -> Application manager -> Google Play Store -> Permissions -> turn all on -> Force Stop.
All my problems are fixed.!
This worked for me... seems to be fine now. Try this.... settings ->
Application manager -> Google Play Store -> Permissions -> turn all on ->
Force Stop
I didnt come up with it, but not sure it was posted. My settings were a
bit different but could still follow enough to get it working.
I tried enabling permissions (essentially turning on Contacts and Locations which are off by default) but that did not help on two phones. I used the VPN workaround to update both phones.
Incidentally, I also found that Google Maps wasn't downloading any maps either without the VPN and some others have reported issues with YouTube, so we are probably looking at a shared network service that all the Google Apps (and VZ Cloud) use. Another forum poster reported that changing the DNS also helps which could explain why my VPN workaround works.
Looking at the empirical data, DNS certainly looks like a probability. Using my VPN probably bypasses the internal DNS and uses the DNS from the router/Comcast. Looked at DNSet which was used successfully by a poster in another forum to change the internal DNS and noticed that it also works by setting up a VPN, so that strengthens that observation.
This however doesn't answer the question of why it works on public wifi networks, so is there a combination of DNS + WPA supplicant settings at play?
After following the steps I posted, it worked great, then when I got home
from bowling league, wouldnt work again....this morning, not working
again.....this needs to be fixed soon as my fiance's phone is sitting here
waiting to be setup and updated.
I am having a similar issue, When connected to any Wifi I cannot download applications. They consistently fail. I also cannot rent movies though Google play. Ive also noticed my push notifications from ESPN and Gmail do not come through until I switch to cellular data. If anyone finds a fix for this let me know, THis is so annoying and ridiculous.
Thank you this worked for me. I hope they fix this soon.
Correct answer for me.
Same problem. Got the S7 Friday night. Noticed the phone getting hot and battery draining quickly. Realized it was because my apps were set up to download automatically over WiFi and was connected to my secure home network. Called Verizon Tech Support Saturday morning and spent significant time retrying everything I already attempted. They recommended I return the phone and get a new replacement since the battery had gotten hot and gave me the direct number for Advanced Tech Support. I got a new replacement and have the same problem. Tried everything imaginable including resetting my router and briefly disconnecting the battery backup so a new IP address will be acquired when the router is reset but to no avail. I can connect to my home network with an excellent signal and have no problem surfing the web through a browser. The problem only seems related to downloading/updating apps through the Google Play Store and logging on to the Verizon Cloud. I performed a factory reset multiple times with and without restoring my stored data and applications. I also suspected the possibility of corrupted application data on the SD card I had installed but again no change. I am on the verge of returning everything to the Verizon store because I am fed up. I've spent too much of my time and Plan DATA working on this problem. It is always a 2 hour venture switching/updating phones at the Verizon store. Verizon has a 14 day return policy so there needs to be a fix soon. At a minimum, Verizon should reimburse Samsung S7 owners with an additional 5 GB of data.
