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Galaxy 7 and free watch offer a crock

They made it soooo hard. I entered 2 of my offers correctly to get the watch but the third the website page had switched to the VR screen without me knowing it and entered the promotional offer for the VR rather than the watch. It is for my 80 year old mother who would never in a million years want or use a VR. After calling both Samsung and Verizon and wasting about 12 hours there is nothing they can do soooooo in the name of bait and switch and nothing can be done about it I am leaving Verizon. What do you think of AT&T?

Comments

zellerandy

the offer is through samsungs. Verizon has nothing to do with it. You would of made the same mistake if you were a AT&T customer.

JEH1000

Verizon sent me the offer had their name all over it. I had the impression that if I upgraded and essentially renewed my long term contract with them that they would make good on the offer. Perhaps Verizon should not make deals with promotional partners that bait and switch. How can you say Verizon is not a party to this?

Ann154

Did you read the fine print on the offer to learn how the offer works?

JEH1000

Yes I did, and I followed them to a tee until the screen flipped from Gear S2 watch (where I had previously entered 2 other orders) to Gear VR without me knowing, and when I submitted the requested data it said thanks for submitting for the gear VR. Otherwise I would never have known it was not like the other 2.

Anyway, why is it my fault? Why make an offer for a choice of 2 things and then make it impossible to actually get what they offer? Why can't I just say look the wrong was ordered however hard I tried can you just switch it? Why isn't that an appropriate customer service answer?

Elisha18

I agree with JEH1000. This whole promo was misleading. The only reason I chose to upgrade was because of the offer of the watch. Now it's the VR or nothing. I feel anytime I upgrade I am conned in one way or another.

thehiggy

Verizon Wireless Customer Support

I'm in agreement with these two - having witnessed the utter disaster of your preorders with the S7, and the customer support that I truly did not realize was so atrocious until this point, pending this promo, I will be leaving as well.

mmcglynn

I'm in agreement as well. My fiance ordered herself the S7 specifically to get me the watch for my birthday. Was told "no problem" when apparently Verizon already knew the watches were sold out! Spent an hour on the phone with them during my birthday trying to get Verizon to honor the deal (Verizon should be backing up samsung since they are running the special for another 2 days yet! Also, instead of refunding what she paid on the phone, they want to give her credit on the account! The account I will be closing when i move to a new carrier. I have been with verizon (or it's previous entity) since my first bag phone 21 years ago when they were 360 communications in my area. Verizon and their customer service [removal required by the Verizon Wireless Terms of Service] ! They think they are big enough that losing a few customers is worth not giving a freaking watch well, this is one customer that's loyalty will go somewhere else. Eventualy, if they keep this up, they will fall. I wonder how many more people are STILL ordering thinking they can get the watch because even as of this morning that promotion STILL comes up when logging onto their site. That's really shady!

mmcglynn

At the time of this posting, there are no watches left yet Verizon is STILL promoting it on their homepage! Talk about shady business practices!!!

mmcglynn

THE WEBSITE IS FIXED AND YOU CAN REGISTER FOR THE WATCH AGAIN!! Doesn't affect me now because I'm switching to tmobile but for those who still want to try, they say they are going to honor it since the 35k statement wasn't in bold type. give it a shot

Rockym

I registered for the S2 watch and my status is that my submission is currently under review so we'll see.

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