How do I change the outgoing server port?

I just got my Galaxy7 and am very happy with it. Gmail works fine, and I was able to set up my POP3 mail account to receive email from my private domain (managed by enomcentral). Unfortunately I am still unable to send mail via smtp on that account. On my old Galaxy 4 it worked fine, and I am trying to use the same smtp settings: "smtp.mydomainname.com" as server, No security, port 587, authentication required, same credentials as for incoming.

The problem is that the Galaxy7 will not let me change to port 587. I enter the number on the advanced settings page and click DONE, and it checks the settings, but it quietly changes the setting back to port 25. If I click "DONE" with the port set to 25, it checks and reports "Unable to connect to email server to verify your account information. No response from server."

When I attempt to send or reply to an mail, it tries for a minute or two, then I get two notifications: "Sending failed" and "Unable to send email -- The email server is not responding. Make sure the account information in your outgoing emaill settings is correct." It leaves the messages in my Outbox, marked "Failed".

I assume that the device is blocking me from changing the port to 587 for some security reason, but, I am confident that it is an appropriate setting (see eNomCentral - domain name, web site hosting, email, registration). Is there any way to override this and set the port to 587?

Thanks!

Accepted answers

DavidHyman415

First, kudos to the Samsung+ tech who I dealt with via video chat. He stuck with it, even borrowing the one Samsung7 they had in stock to test out my issue.

In the end, we resolved it in a very straightforward way: I deleted the account and re-entered it, making sure that I used the "manual setup" and filled in the desired port the first time. When set up anew, my account sends and receives just fine. So maybe you can't change the port after the fact, but the device has no problem using the 587 port if entered when the account is first created.

So thanks to all you folks for your useful feedback, my apologies to Samsung for doubting their tech folks (and quibbling about their hold music), and have a great day.

BTW I do like my S7!

All comments

naansalad

your best bet be calling Samsung for assistance...unless someone has more info to share with you here

DavidHyman415

I did use the "Samsung+" feature of the phone to call for assistance, before I posted here. The person I spoke to was not particularly helpful -- she didn't know what SMTP was, and just suggested I contact my email provider. I asked her to escalate my call, and I have been on hold (listening to ads for Samsung products, over and over again) for -- as I type this -- one hour and thirty seven minutes.

naansalad

if you have all info right and you can browse on carrier network then you have to wait for hold music o stop and someone come and help you...sounds like device issue not email or carrier unless your email provider changed settings which I doubt but can happened depending on device......just to make fun in "ads for Samsung products" does it say when they are launching Galaxy10 ...lol.........:)

SuzyQ

DavidHyman415 wrote:

On my old Galaxy 4 it worked fine, and I am trying to use the same smtp settings: "smtp.mydomainname.com" as server, No security, port 587, authentication required, same credentials as for incoming.

I have set up several custom domain email accounts, requiring incoming and outgoing port settings different from the "defaults" - and they have worked. Not with the S7 tho - I don't have that phone and it does seem that it is blocking the use of custom port settings. Why, I have no idea, and it's sad that Samsung support had no idea what SMTP is.... hopefully the escalation will work and get this resolved. My custom settings rarely use 25 - it's 587, 2525, sometimes 3535 - so this would really be a deal breaker for me if the S7 was restricting port configuration. I can't understand why it would be so.

If this gets resolved, please post back and let us know what you found out - this is troubling!

DavidHyman415

First, kudos to the Samsung+ tech who I dealt with via video chat. He stuck with it, even borrowing the one Samsung7 they had in stock to test out my issue.

So thanks to all you folks for your useful feedback, my apologies to Samsung for doubting their tech folks (and quibbling about their hold music), and have a great day.

BTW I do like my S7!

SuzyQ

Ahhh, I don't think you mentioned that you had done an "auto set up" first, then tried to go back and change settings. I just assumed (and that can get you in trouble!!) you were doing the manual setup from the start, as that is MY pattern, knowing I need custom port assignments.

Glad you got it resolved, and hopefully this will help others in similar situations!