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Galaxy S7 delivery

I placed my order on 3/01 for a Galaxy S7 Edge titanium. Pre order stated that it would be delivered by 3/11. I have received no emails for shipping. My order section just keeps saying try again. The reason I pre ordered the phone was to get it by 3/11. I could have just gone to any other store and picked it up already. I also ordered it for the Gear S2. I am now reading that there will be no more available. What is Verizon going to do to keep me as a satisfied customer?

Comments

pherson

Nothing. Best wishes at your new provider.

Verizon_Support

Delagraz, I am stunned that you have receive no new information on your shipment. Let us take a deeper look at this and find out what is going on. I sent you a Private Message and provide the information requested.

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Epowell80

Same here, was suppose to get phone by the 11th now it says the 31st. And to do the promotion you need the phone, since it has all the id numbers

KKSunshine

Me too. Pre-ordered online at verizon website on 3/4 and it still shows as processing. When started to pre-order it said 3/11 as delivery but after all the process of ordering is complete, the email confirmation says 3/31 as shipping date.

Jared2004

I believe the order had to be placed before 3-1 in order to get the silver titanium based on other forums. Luckily for me I ordered 2-27 and mine got delivered yesterday.

Delagraz

So how do I cancel this order?

Epowell80

Looks like if they charged your credit card then it is shipping or shipped.

Delagraz

I haven't been charged.

RushFan2112

I, too, ordered a Silver on 3/1 and received an email stating the expected delivery date would be 3/11. When I clicked the order status link in the email, it said 3/31, so I called 611 and they said the date is now 3/31 and there is nothing they can do, but if you cancel and reorder a black one it will ship "immediately." I canceled the Silver one and then placed the order online for the Black one, It's on the truck for delivery today. I would not let the CS rep place the order for the black one because that would lock me out from the S2 Watch offer.

gr8popp

The fact that we pre-order a phone and don't receive by the release date defeats the purpose of a pre-order.

RushFan2112

The pre-order, in my mind, should be likened to a written contract. I got an email that said delivery by 3/11 yet Verizon couldn't meet it (they blamed Samsung). It's sad that they can't meet their obligations, but should I ever try to break my contract with Verizon, due to elements beyond my control, THAT can never happen in their eyes.

CaeliRose

At least you received and email. It's been a week and I am still waiting for my email. So much for pre-ordering. Never going to do this again.

RushFan2112

I never received an email saying they couldn't meet the 3/11 date. I found that out by clicking the link in the email and seeing 3/31. A phone to complain confirmed this. That type of customer service is unacceptable. I shouldn't have to be called or click on links to find out about changes, Verizon should have sent an email or called me.

gr8popp

I'm not as upset with not having the new phone as I am with not being able to participate in all the pre-order promotions. I would like to know how Verizon will compensate those who will not be able to claim their promotional incentives.

RushFan2112

They won't. The CS rep I spoke to on the phone said, I should cancel my silver order and order the black or gold, if I wanted to get in on the promotion.

dbedford

I ordered on 2/27, was told I would get it by 3/11, did not come. I called and was told the order did not process and I will have to cancel my order.

gr8popp

I went to Best Buy today where they had one s7 edge left in stock. I cancelled my order with verizon and with a new s7 edge [removal required by the Verizon Wireless Terms of Service] Verizon

Delagraz

I ended up going to Best Buy also. Verizon really dropped the ball on this one.

Verizon_Support

KKSunshine We understand the excitement of getting your new phone. I apologize for the inconvenience as the manufacturer has delayed shipping of the device. I can check the status on our end if you like. We want to make sure the date you have is accurate. Do you have the order confirmation number? What color/size did you order?
DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Epowell80

Your blaming Samsung for this DeloresK_VZW that's the funniest thing I have heard all week...

Some goes to show no one will answer the question what will Verizon do for all the people who was suppose to get the promotion but now can not due to ( Lets say for unseen circumstances ) is Verizon going to send us the promotion item...

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