I thought it was backup online, but it was also deleted in My Verizon.
Verizon wireless to the rescue astro018. Accidents do happen and we are here to provide you with all the options. What application do you use when texting? What make/model phone do you have? Were you backing up your text messages through the Verizon messages application?
JorgeO_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello, thanks for the reply. I was using the message + app which I thought
was the verizon app and they were backed up online with that app. I have a
Samsung Galaxy s6. Thanks.
On Feb 23, 2016 6:22 PM, "Verizon Wireless Customer Support" <
Making sure you can restore your backed up messages is important. Verizon Messages is the best way to retrieve anything that was backed up. Follow these steps to restore any backed up messages. Menu Icon (upper left) > Restore Messages > Select online or SD card. Let me know if this helps.
JosephE_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
