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Weather alerts never work

I have called twice, reset the phone countless times, which is a galaxy 6. The first few days I had the phone the alerts were coming through but I haven't received one in months. We have had multiple warnings during that period and I didn't get anything. I worked with tech support who claimed they have never had anyone else with the issue...but I clearly see others talking about it in here.. Grrr.. Tech support could not help each time they just want me to keep resetting it or go back to factory reset. That is not fixing it. They even connected to the phone and couldn't fix it. I read it is a law that presidential alerts are a requirement of cell phone carriers, I would think they would put more importance on training reps how to fix this issue. Yes btw everything is on and ect ect. Background data enabled ect ect

Comments

deloused

You'll receive wireless emergency alerts as long as your phone's settings are correct, and connected to a cellular network tower in the geographic area identified by the sender, and not on an active call or data session when the message is sent.

The Galaxy S6 can receive emergency alerts as long as it is set to standard mode, and can't receive them in easy mode. You can turn on/off alerts for Extreme, Severe, Amber and Test messages in the phone settings but Presidential alerts cannot be turned off.

Verizon_Support

We understand the importance of being notified when there is an emergency situation in your area Carly936. I want to be sure this gets resolved for you. Are you using an app that you downloaded for weather alerts or are you referring to the emergency alerts that come standard with the device? Do you know of others that are receiving alerts in your area when you are not? Do you have the location setting enabled on your device? Here you can check to make sure everything with the emergency alerts is set up correctly http://vz.to/1QEBkso
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Carly936

Before you respond please take the time to read the post carefully. I do not wish to waste my time by repeating the information already provided it the original post. Everything is set up correctly. This is an is with the feed.

deloused

That's good, since you've assured all phone settings are correct to receive wireless emergency alerts your phone was either on an active call or data session (web, email sync, app update etc.) when the alert was sent. So, you have nothing to worry about as this is normal and how the WEA service is set up to work.

I did read your post, and wanted to mention those critical settings since they can be device specific and sometimes missed. You can also install and set apps that can notify you of area National Weather service alerts, such as Accuweather, Weather Channel, or Google Now. These apps tend to altert more frequently since the National weather service may issue an advisory or winter storm watch, while your local government may decide to only send an actual emergency alert due to an imminent blizzard warning, or tornado etc to alleviate weather concerns.

Carly936

I'm an official weather spotter. I'm aware which is why I know that there is a feed issue. Do you have a way to push the original film ware to my phone? Even factory reset doesn't solve the problem

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