Galaxy S5 screen problem

scicirello

the screen on my s5 went black. Tried all the suggested remedies , nothing has worked. No damage to device at all, it's only three months old. Went black answering a call. I can hear it functioning and the message light is on. No screen though. Tried removing battery , SIM card etc while holding down power button etc. any other ideas?

Verizon_Support

scicirello,

Oh man! That's definitely a bummer, but we want to make sure you have a fully functional and reliable device. Those are definitely some good steps to take and we appreciate your doing so. We can try to see if the device will allow you to perform an alternate factory reset on the device to see if that will bring it back to life. Take a look here to see how http://www.verizonwireless.com/support/knowledge-base-104036/. Otherwise, if it has only been three months, it would still be covered within warranty and you can get an order started by calling 800-922-0204.

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!