I can't hear anybody and they can't hear me on a call.

redsfan7677

On my Samsung S5, when I call out I cannot hear phone ringing, nor can I hear the other person when they answer. The other person cannot hear me either. I am able to text, however. This is happening no matter what zipcode I am in. This started about a week ago. I have tried rebooting and that has not helped. I am puzzled. Any suggestions?

Verizon_Support

Greetings redsfan7677. Although you’re having difficulty being heard through your calls, we’ve heard you here. Good to know the device model. Thank you for including that, as well as the description. Do you use a headset or headphones with your device? If you do, does this happen with calls both with and without them? How about speakerphone mode? Has your Galaxy S5 been damaged in any way?

DionM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!