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Extremely fast battery drain, help!

Please help. I have a Galaxy S5 and I just can't keep my battery from draining at a ridiculous rate! I have 2 batteries (1 is newer, 1 is the original battery both are Samsung batteries) and it doesn't make a difference which battery I use. I've had this phone only 1 year, 3 months and it was new when I purchased it.

This morning at 2 am, my phone was at 100% so I took it off the charger. By 6:45 am, my battery was at 23%! Seriously? All my apps were turned off, as was the screen etc.

I took screenshots of the battery drain and I can't figure out what is going on. I also noticed that my home wi-fi connection keeps switching between my regular and my 5G. Both wi-fi channels are working fine for other connected devices (laptop/tablet, etc) so I can't figure out why my phone keeps switching from one to another constantly.

I did a complete factory reset back in October because I was having battery drain issues, although nowhere nearly as bad as I have now. It helped for a few weeks and after some update it was back in the toilet again. I really don't want to do another factory reset because it takes a lot of time and it didn't really help me long term. I'm seriously at the point where I'm going to just change phones/carriers. This is insane. I could really use some help with this issue.

Thanks...

Comments

Verizon_Support

imsdac We appreciate your loyalty and would not want you to leave us over battery issues. While it is extremely important to have a working device, we would love the opportunity to help figure out why this is happening. I'm sending you a link to make sure all the settings are correct on the phone. Open the link and run through each step on how to improve the battery life. This is just the first step in troubleshooting. Please keep us posted. Together we will resolve this and get the battery working as it should. http://www.verizonwireless.com/support/devices/knowledge_base.html/97525
DeloresK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

imsdac

I have done everything that your link suggested. There is still no improvement. I always have GPS turned off and always have power saving mode turned on. My husband has the same phone and it's a year older than mine. He is on AT&T and always has multiple background apps running as well as GPS and he can go 2 days before charging! I really think the issue is with the verizon version. I don't know what else to do... Not only that, I haven't gotten the upgrade for 5.1.1. even which according to the Verizon website I should have had months ago. I still only have Lollipop 5.0 and no upgrades are available if I check on the settings. Please help with other suggestions. I am beyond frustrated.

imsdac

I am currently backing up my phone using the Verizon Wireless software repair assistant and will attempt to run the repair once everything is backed up. I tried running Samsung Kies, was told to upgrade to Kies 3.0, ran Kies 3.0 and was then told that I had to download Samsung SmartSwitch in the Kies 3.0 app. When I run that, it doesn't recognize my phone when connected via USB cable (and I'm using the OEM Samsung cable that came with my phone). I'm seriously at a loss of what else I can do.

Verizon_Support

I appreciate all of your efforts so far on this imsdac. I understand you are using the software repair assistant which is an excellent idea. Once this has been completed you can check and test the battery over the next 24 to 48 hours by charging it directly in a wall outlet with the charger that came with the phone. Please keep us posted with the results.
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bearone21

smart switch uses wi-fi.

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