no sound

sbelle228

I have no sound on my Galaxy S4 but sound is set all the way up. I have restarted phone, taken battery out and put it back in, and even ran the repair program but still no sounds. After the repair it shows I have headphones attached when I don't. Is my phone possible defective?

Verizon_Support

sbelle228,

Let’s bring your phone’s voice back to life! Does your phone’s audio work when you plug in headphones? When did this start? Do you hear notifications when you receive texts, emails or other notifications? Please share details.

KarenC_VZW
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