What should I do if my device is locked?

My s4 is locked and I don't know the passcode

Accepted answers

Actually it was an app lock code it wanted but I never set one.

Andrew in second tier support helped me to a factory reset which removed the pass code request and I didn't lose any data!

All is good now.

Thanks!

All comments

Verizon_Support

Docksidedale, we want to make sure that you have access to your device. Is it the main lock password that you have having issues with?

HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Actually it was an app lock code it wanted but I never set one.

Andrew in second tier support helped me to a factory reset which removed the pass code request and I didn't lose any data!

All is good now.

Thanks!

Quick Links