My phone, a Galaxy S6 edge, got the new update yesterday. Now it won't let me open the gallery on my phone. It keeps telling me "unfortunately gallery has stopped". Does anyone know how to fix it?
catra408, we want to make sure that you can utilize the gallery on your device. I would like to attempt to resolve this issue with you with some troubleshooting steps. Please go to Apps > Settings > Applications > Application Manager > All and locate the Gallery application. From there, please attempt to force stop it. Once you have done this, please navigate to the application and attempt to access it.
HarleyE_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
This did not help. It still says the same error message. I have also tried to restart it. Is there something else I can do?
catra408, we appreciate your efforts thus far. We're not giving up. Do you have applications downloaded to your phone? Some applications can affect the performance of your phone by conflicting with the recent software update. Try placing your device in safe mode by following the steps provided below in the website link:
http://www.verizonwireless.com/support/knowledge-base-175013/
LasinaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
