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Samsung Galaxy s6

I have a a S6 and it will not hold a charge. I have removed as many apps as I can and keep the GPS off to see if that made a difference. It has not. I had the battery replaced and still no change. I have ask my local Verizon story if they could get me out of this phone and get me I to a different one. S7 edge would be nice. But they said I would have expected to payoff my phone first witch I owe just under $500 on it.

I offered to pay $200 but still said they can't.

I live Verizon and was hoping they would help a loyal customer but guess not.

Does anyone have any ideas that would help my phone charge last longer than 2hrs.

I use my phone daily for my job and has to stay on charger so not to go dead.

Comments

Ann154

Pay off the phone or purchase a phone from a another source if you really want a different device. There are a number of phones available (new and slightly used) for less than $400 that are compatible with the Verizon Wireless network.

Verizon_Support

I realize the importance of having an operable device and your efforts are greatly appreciated. We love you too, let's look into this. When did the issue begin? Has your phone been exposed to any physical/water damage?
AyaniB_VZW
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apexi055

How long have you owned the phone for? Have you tried contacting samsung? Who replaced the battery, and what kind of battery was used, genuine samsung? I'm not sure if samsung would do anything now if someone other than verizon touched the battery, but it's worth a try.

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