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Galaxy S7 Android Marshmallow WiFi Issues

I see that there are a lot of customers having the same issue as I am with wifi connections on the galaxy s7 phones with the android marshmallow OS. I am wondering if you as a carrier is working to get this issue resolved as I don't think a consumer should have to pay more to upgrade their data to avoid overage charges. I also don't think it is right to not be able to use all the options are phone has to offer like Bluetooth connectivity. For the wifi to stay connected you can't have the Bluetooth connected at the same time. Please let your consumers know you are working to resolve this issue for us!

Comments

Verizon_Support

ASW623, thanks for reaching out. We do thoroughly test software updates for these potential issues, and are always working to improve updates. How long has this been happening for you? The S7 should have had the update installed and tested already.

MarcusS_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ASW623

This has been going on ever since I activated my phone, so for a week now.

mka1983

I am also having this issue. In other message boards it seems that this is a verizon issue because customers of other networks are not experiencing this problem.

ASW623

Good to know, I will reach out again until Verizon gets this resolved.

drichards43

I have the HTC M8. Since upgrading to Android 6.0, I also have not been able to connect to WiFi and bluetooth at the same time. If I have a WiFi connection, I lose it as soon as I turn my bluetooth on.

Rgordon001

I am having this same issue.

Talekzander

I have had these same issues with my galaxy s7 since I got it. Cannot use the playtime freedom wifi. I've tried safe mode. I've tried turning off Bluetooth. Nothing works except using mobile data. Starting to feel like Verizon's plan to force customers to up data plans.

Mojo_me

I am having all of the above.

latti

This is a joke... mostly because Verizon does not want to admit there is a problem. I think we would all feel better about this issue if we new they agreed there is a problem and they were working with Samsung to get it fixed.

Instead I get comments like " no one has reported this issue "...."this is the first I have heard of this"

Are you kidding me...............JUST LOOK at the internet.

In any case if this isn't taken care of soon, I will be touching base with the Attorney General for our state and the FCC to see if they are willing to step in. I have spent to many hours on the phone with Verizon and Samsung to walk away from this issue. Toggling off Bluetooth is not the fix.

mka1983

If anyone has the Dunkin Donuts app installed try uninstalling it to see if it resolves the wifi/bluetooth issue. It was mentioned on another message board as causing issues.

drichards43

Thank you, MKA1983! Removing the DD app fixed my problem. I can now turn on

and connect Bluetooth without losing my WiFi connection.

latti

Wow. I just figured it out. It was an app called suppercuts...place I get my hair cut. Thanks to the person that suggested Dunkin Donuts. It got me thinking it must be an app I have installed.

Thank you

The phone works

Foxawan

the latest software update hasn't helped either. I am getting the same issue and now for the first time my phone went totally blank. It seems some dns issue is totally wrecking the connectivity of google apps. I couldn't even run youtube let alone access updates for app's on play store. This is infuriating and highly crappy support from verizon.

ASW623

The problem still hasn't been resolved, many customers as would I, would like to know if Verizon is working to resolve this issue at all?

jovigurl

does anyone know if they will give us data back?? I have gone thru 18 gig of data in less than a month. this has never happened to me before. Now i have to wait 8 days before my new cycle. This is very annoying.

latti

The latest update for the phone's software fixed the problem. I reloaded the suppercuts app and the phone works great. Thanks Samsung and Verizon...finally

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