very disappointed in verizon and samsung s6. Just received my refubished phone yesterday due to battery issues with my phone. This refubished phone can't keep the a charge and is taking 6.hours to charge when not used. I contacted tech support and I have another phone coming. These phones are certified correct? I've been a customer since 2005. I believe i should receive a band new phone, not refubished phone. This is an inconvenience to my day, I can't leave my.phone oft the charger. I even called customer support and they wouldn't let me do the edge plan because I'm not eligible till 4-15. I'm so aggravated by this and now can't trust these refubished phones that I may just go.to best buy and pay for a phone full price. When. My.contract ends next yeah i will be leaving verizon. Phone number is [removal required by the Verizon Wireless Terms of Service] . You can look at the notes on the account and see what I've gone through.
Kjhowell18, we would never want to lose you as a customer and are truly sorry that your experience with this replacement was not all that it should have been. These phones are indeed tested by the manufacturer and the warehouse before being sent out. Personally, I have repeatedly purchased the certified pre owned phones on several ocassions, simply to save money, and have repeatedly shared with customers these positive experiences. Please know that the replacement is on its way and we want the very best for this phone experience. Should you have any questions or concerns upon receiving this replacement, we will be right here to assist.LorenB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
