Internet connectivity issues with recent Marshmallow update

Updated my Samsung Galaxy S6 Edge yesterday with the new Marshmallow update. But now I keep having Internet connection issues whether on WiFi and 4G. I keep getting disconnected to e-mail, Facebook, and basically all other apps that require Internet connectivity. It's really getting frustrating because I thought the update is supposed to make our phone software BETTER, not worse. Any and all help will be greatly appreciated!

Accepted answers

cahillsr

I believe I have found a fix for the WiFi problems with 6.0.1. There seems to be a bug with power saving feature that prevents apps from accessing the Internet. I turned off power savings and WiFi problems seem to be gone. It's only been 2 days but so far it seems to have fixed it. If you are having WiFi problems and have power savings turned on try turning it off

All comments

Jacko4

Same thing. Also getting an error message when trying to download things

Vicram83

I Have that issue also! And my phone keeps turning off by itself so frustrating

Verizon_Support

Hi Papervoices, the software update was intended to make your device work better and I am concerned about the issues you are experiencing. Let me help to fix these issues with your internet and Wi-Fi connections. What's your zip code? When you attempt to connect via Wi-Fi, have you double checked the settings to make sure they are the same as before the update? Here's a link to help you with the Wi-Fi connection http://tiny.cc/tjzmay . Please check and get back to us with more details so we can assist further.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

csmpez

It's funny how no one had WiFi issues (along with all the other problems) until after the OS 6.0 Marshmallow update to our phones.

PishaLove

I am also experiencing the same issues since the update. All of my apps have been updated, the WiFi connection is strong, but pages and apps won't load or it continously tells me to "check Internet connection." I have to restart my phone numerous times just to scroll through Facebook or play a game. Is there something I missed? Something I need to do? Also, Pandora won't continously play unless the screen is open to the app. None of this starting happening until the update. Please fix this. It's ridiculously time consuming and an absolute inconvenience.

papervoices

Hello, Edwin. Yes, my Wi-Fi settings are the same as before. I've even triple-checked. I've also restarted my phone several times. I'm pretty sure there's nothing wrong with my Internet service because all my other devices (laptop, desktop, tablet) are working fine and don't have the same issue I'm having with my phone ever since the Marshmallow update. Now Pandora crashes too every time I try to open it. Is there any other troubleshooting tip that you could give?

Verizon_Support

Hello papervoices! Let's speed things up again for you. First off I wanted to verify what your speeds are reflecting while connected to data and while on Wi-Fi. Please conduct a speed test here: http://spr.ly/6581Bcl2W Lastly, I would recommend that all applications are completely updated for maximum performance.

KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

csmpez

Mine Internet connection speed is 16.4 / 15.7. Pretty sad that all devices in the house are fine and stream with no issues, but after this update my phone is now looking for wifi connection... and drops constantly after the update...[removal required by the Verizon Wireless Terms of Service] ! Can barely stream music after this update.

Sprtdocc99

I too am having connectivity issues since the update. I doesn't matter if I'm on WiFi or Verizon's network. Constantly having to change back and forth or restart my phone just to get it to work. Very frustrating!

Verizon_Support

Jacko4, this is concerning to hear! What troubleshooting steps have you performed in an attempt to resolve this issue with internet connectivity?

HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

papervoices

Kristie, all my applications ARE updated. And as for the Ookla speed test, my download speed is at 24.99mbps while my upload is at 4.86mbps. It's like I said--and as some other commenters on this thread have said--it's NOT my Internet service that has the issue but the recent Marshmallow update when this all started. And again I would like to point out that my phone is the only device in our house that's having issues. Now can you people please find a solution to this? And fast? I switched to Verizon last year because I thought you guys were better than my previous service provider, but now with all this runaround I'm starting to wonder whether I made the wrong decision. Our phones are supposed to make our lives more convenient, not make us feel frustrated every time we try to use it.

GrnDino

I too am having WiFi/Connectivity issues since the Marshmallow update. All apps are up to date. Since update, the WiFi indicator on the screen is missing even though it says it has a strong connection. My cell "bars" also go down to one at best. A reboot helps, for a while. :smileysad:

papervoices

This is getting pretty ridiculous. Now I can't make calls via Facebook Messenger and Viber. And my incoming e-mailsvare delayed by 30minutes at best (or should that be worst?). There's also the issue with Pandoranot playing, as well as my RunKeeper app. And before you guys can say AGAIN that I need to update my apps, they already are. Not an Internet service issue either because as I've said in previous posts, all other connected devices in my house are working fine. And yes, I have the appropriate speeds as I've mentioned in my previous post. Please provide a means to fix this! It's obvious that this is just not merely random isolated issues! Using my phone has become very irritating and frustrating since this update!

smapes2683

I'm having the same problem! And some apps that use my location can't seem to find me, while others work just fine. All my apps have been updated, I've checked multiple times. I have even gone as far as to remove them and then add them back. I tried that cache wipe thing and it hasn't helped at all. I've gone into all the settings and checked to see if there was something new that I missed but I couldnt find anything that would account for the problem. I have power save mode turned on on my phone and i thought maybe there was something new with that which limited data use but I couldn't find anything and didn't explain being connected to the wi-fi but not connected. It's almost like any time your phone sits unused it disconnects and then can't figure out how to reconnect. I'm almost to the point where I'm just going to do a factory restore because I'm losing my patience!

Verizon_Support

Sprtdocc99 Making sure your device is working is what we are all about. I would like to get started with troubleshooting together. Please share a few details such as the make/model of the phone. Does this happen indoors? Are you having issues with calls or data?

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ldm5858

All Samsung support will do is suggest factory reset. ALL DK on VZW Support with do is suggest you talk to Samsung.

Sprtdocc99

I have a Samsung Galaxy S6. It happens no matter where I am, inside/outside or whose WiFi I'm on or if I'm on the Verizon network. I'm constantly getting a message on my phone "no internet connection" or if im in certain apps I get messages saying "can't connect, try again" or "unable to perform task". I'm constantly having to change from WiFi to verizon network just to try to get apps to refresh to load properly or to get notifications and many times that doesn't even work. I couldn't use the video function of the hangouts app last night and didn't have any issues before the update. I've updated my apps, checked settings and it's still the same. I really want to uninstall the marshmallow update so my phone will work like it's supposed to!

Sprtdocc99

Also, I never had issues with casting with chromecast and sending receiving calls/texts and now when someone calls/texts it cuts off the chromecast connection. Very frustrating!

RussM92844

I too am having issues with my S6 connectivity issues. I've called Verizon 8 times since the update, Netgear 3 times, even replaced my modem/router and been on the phone with Samsung for 40 minutes. All of them trying to pass the buck on someone else. I had no issues whatsoever before the update, so I know it's the new software. My old phone works great, no issues. Verizon needs to step up to the plate and admit there is a problem with the WIFI on the Marshmallow software to put everyone's minds at ease. I had to increase my data plan to compensate for the lack of WIFI, is that really fair Verizon????? Seems like a tactic the Petroleum Companys use to increase their profits, poor customer service in my books. If they only knew how frustrating this experience has been, I can't count the number of HOURS spent on trying to resolve this problem. I'm thinking of changing carriers.

Verizon_Support

Hello RussM92844! I'm so sorry to learn that you're having trouble since updating your device to the newest software version. There will be no passing the buck here, I'm here to help you. Do you notice a pattern as to when this happens? Is it when your phone is in standby mode? Is it happening while browsing in apps and on the Internet?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Sprtdocc99

So Verizon, any suggestions or fixes? Haven't heard back from you? My magic jack app that I use for my job doesn't work either! Thanks!

GrnDino

For my issue, wiping the cache partition seems to have worked, no issues for a couple of days. I would recommend trying this if you haven't yet. Good luck finding a solution.

tinapiggy

Same here and it is NOT my internet. This has only been a problem since the update.

henningdj370

With all the replies to this thread one would think this issue would be a top priority. It is NOT a new issue with the Marshmallow upgrade (see internet on problem with Nexus phones a year ago). This is what I experience on my Galaxy S6: If I turn wifi on (AT&T network working at 45 mps) using wireless router that other devices use flawlessly, the Galaxy seems to make intermittent connection. Google maps doesn't work (no data connection message), and my apps upgrades have been queued for days for the downloads don't work. But as soon as I turn off the wifi, those things work fine. data connection thru the phone network lets data through. maps work, app upgrades progress, etc. I have gone through the troubleshooting steps to remove the wifi connection and rebuild it, I have reset my router with AT&T, I have restarted the phone multiple times (multi, multi, multiple times) and finally I did the ultimate : factory reset. Guess what, when the system came back upgraded to android version 6.0.1, it still did the same thing. If I turn wifi off, things work. If I connect wifi, things stop working. Again, the problem is the upgrade to Marshmallow.

Jojoguy

I have the exact same issue. Facebook, Pandora, and even my hotspot DO NOT WORK anymore. All after I did the stupid update. Does anyone have a way to revert to the previous 5.x version? Or are we all out of luck?

papervoices

Found one more app issye, this time it's my voice mailbox. Unable to listen to any voicemail messages--every time I try to play a new one, I get an error message telling me it could not be retrieved. What if it was an important voice mail message? There's no way for me to retrieve it now. I have tried restarting my phone, resetting my router...yet all in vain. I hope Verizon finally acknowledges the fact that this is not an issue with our respective Internet service providers but due to the recent Marshmallow update! I'm really getting tired of getting the runaround. Please release an update with all the bug fixes already!!!

cahillsr

smapes2683

I did this on Wednesday and my issues seem to be gone as well. my apps are back to working properly both on wifi and while using data alone.

Sprtdocc99

Cahillsr, I'll try this! Mine is on so I'll turn it off and see if it fixes my issue! Thanks for the info!

Verizon_Support

@Jojoguy

Software updates are intended to provide customers a better wireless experience, not worse. I’m sorry if this hasn’t been your experience. I would love to help.

First, tell me a little more of what you’re experiencing with your wireless device. Which Galaxy S6 device do you have? Are you experiencing problems with WiFi or cellular data connectivity?

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Duxluv

There is absolutely nothing any Verizon rep can do to fix our phones. I have been on the phone with Samsung, Google and my wifi router company which is Netgear. The problem is the Marshmallow update. Samsung and Google are both aware of the issues and nothing will help except another update to fix the bugs. Google has not said anything is coming soon or if it is at all!!! They should compensate everyone for having to use their data because like me, I can not download, update or use my google maps without using my data. Me and my daughter have same phone, Samsung Galaxy S6, same issues. Husband and son, IPhones, no issues.

So if anyone has ideas on how to get Google to not drag their feet, please let us know!

Bibi20102010

Txt messages

Tracy1022

I'm having the EXACT same issues! It's so frustrating. I'm one who usually goes with the flow when it comes to updates, but this one has been terrible

boomer86

Also having issues connecting to open wifi. Been on the phone with Verizon 4 times. I get a message that I can't connect. It was fine before the marshmallow update. I hope they fix it soon.

ldm5858

Your best bet, until a patch is pushed, is to turn Power-Saving Mode -OFF-

Tracy1022

I saw that suggestion from someone else so did that and phone is working better. Thanks!

Tracy1022

Thanks for this advice! After reading this I turned it off and haven't had as many issues and apps are working better.

Sprtdocc99

Idm5858, I saw that suggestion earlier, I turned mine off and I'm not have all the issues I was before! Thanks for sharing! For all those still having issues I recommend this as well!

CHRHO19

I've been having the same issues since I updated the OS 6 months ago. I continue to get pop-up messages saying "No Internet Connection", "Network unavailable, try again later", or "Can't connect now. Try again." - and I'm connected to either 4G or WiFi all the time. Apps won't sync with the network and my email won't sync except if done manually. I've tried everything from forgetting the various saved networks, going on airplane mode, resetting my wifi routers, restarting and powering off my phone, and uninstalling and reinstalling apps. I have issues both indoors and outdoors on 4G and WiFi networks at home and outside. Is the only solution now to factory reset the phone? I'm hesitant to update my Samsung tablet for fear the same issues will happen and my family member delayed the update because of rumors and then was forced to install and now experiences all these issues.