Child Item

Site Totals

61487 Questions Answered 271 Categories

Samsung Galaxy s7 network connection

I recently got the Galaxy s7 and have had nothing but trouble with connecting to Verizon's network. A trouble ticket has been sent to the engineers, but my line is the only one on the account that is unable to have calls, email, internet, (I have an expensive paperweight).

Any suggestions?

Comments

naansalad

had you tried to obtain new sim from V store

tikibar1

Have you ensured that the network mode is set to LTE/CDMA and not Global? Have you tried reseating the SIM card? If neither of those work, then as mentioned earlier, you might try a new SIM card; they're free at your local Corporate VzW store or by contacting Customer Service.

hcsped06

Yes, we replaced that yesterday. I have factory reset the phone and not installed my gmail or anything else and still have the same issues.

naansalad

in that case if you are under 14days exchange device ..

hcsped06

Yes, it is on LTE/CDMA network. The SIM has been in and out 8 times. As well as being replaced. Tier 2 is sending yet another phone to me

Verizon_Support

hcsped06 having a working phone is very important. Let's get to the bottom of this. Did you receive the replacement yet? Any better luck?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

hcsped06

They are sending out what will by my 3rd replacement. The one I am currently using is, if possible, worse than the second replacement.

hcsped06

Yes, same issues

naansalad

look like you have to wait for replacement ...hopefully it get there soon so you can use device with carrier.

bd94s10

It is very strange. Have you tried booting your device into safe mode to see if the issue is present? Believe it or not 3rd party apps can and do cause challenges with all sorts of things. I'd suggest trying this becuase to have 2-3 replacements that are doing the same thing is very strange.

Restart in Safe Mode - Samsung Galaxy S7 / S7 edge | Verizon Wireless

hcsped06

Yes, Tier 2 had me to do all this. I still have the same issue. So they escalated to the engineers.

hcsped06

UPDATE:

I switched the SIM card to my husband's LG V10 and have NO issues at all! 4G in every location that I had no service in previously.

I tried switching it back and went back to having no service. It obviously has to be the model of phone that can't access in my area.

Ann154

Or the phone itself has a hardware problem where it has a bad SIM card tray or doesn't read the SIM card well.

Child Item