I just recently received my galaxy 7 edge but one day while it was in my pocket I accidentally bumped into something and now the back of my phone has a deep crack in it. I do pay for the "total mobile protection " on my plan. What can I do about this?
That is most unfortunate. Thankfully you have device protection. You can file a claim by going to www.phoneclaim.com/verizon.NoahS_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Oh yikes, that's not something anyone wants to go through. What you can do is complete the process here http://bit.ly/1iJQKxK .
I gave it shot and unfortunately the rejected me almost instantly even with the total protection... any other ideas?
Mattydroidgalaxy,
Oh no, we are sorry to hear that you are having issues with processing your claim. With Total Mobile Protection, your phone is covered under physical damage. Were you given a reason to why it was rejected?
That's what I thought. That's why I purchased the total protection. They told me because it wasn't the screen and it still functions is why they rejected me.
