Until about two weeks ago I had no problems with this device. Now, it will show that it is attempting to connect to a charging dock and a gear vr, neither of which I own. It will show that a USB cord is not compatible when there is NOT a USB cord attached. I have not used cheap cord with this device nor has it gotten wet or been dropped. Also, if it gets turned off it will either turn back on in download mode or safe mode. Sometimes I cannot even text on this device because it will constantly force close and reopen the device in gear vr. It will close and reopen the pre-installed browser also. I have called and spoken to tech support and went to my local Verizon store twice only to be told to hard reset it or that specific apps were the culprit only to have this device continue to do so after all of the said apps were removed and the device has been hard reset three times. I am tired of going to Verizon to get help only to be told some excuse. If anyone has advice I could use it before I chose to leave Verizon all together.