Child Item

Site Totals

61487 Questions Answered 271 Categories

Photos have disappeared from S5 phone?

I'm not sure what happened, but a lot of the photos have disappeared from my phone. The ones taken with the camera are still there, and any downloaded/Facebook/etc photos that were saved to the SD card seem to still be there. But anything else that was saved directly to the phone (screenshots, Facebook downloads, etc) have disappeared. I tried restarting the phone and they didn't come back. I also checked the "Content to Display" area and "All Content" and "Content on Phone" are checked. Any idea on what happened to the pictures or if I can get them back?

Thanks for any help!

Comments

Verizon_Support

I would be lost without my pictures, heartxriot. Did backup your precious memories to the Verizon Cloud? If you did, you can certainly get them from there. Please visit this link to learn all about the Verizon Cloud: http://spr.ly/6582BYGOw

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

heartxriot

No, the pictures were not backed up to the Cloud. Is it possible they were stored somewhere else on the phone? What would make them suddenly disappear?

Thank you for your response.

Verizon_Support

Learning that the photos have disappeared does bring us concern and we are here to help, Heartxriot. With the photos not being backed up to the Cloud service, the only option where they would be backed up to another application or service is if you manually backed them up prior to them being removed. As far as what has caused the pictures to go missing, have there been any recent updates processed on the device?

ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item