While on a call

bcarp14536

A lot of the times when I am on a call and I have any incoming call my phone tries to merge calls I don't want to merge calls, sometimes while on the phone my phone will dial last number called. I don't know how to stop this or prevent it from happening. Its very annoying

VZW_Zrock02

You will need to perform a factory reset to clear out all the system settings. The steps to do this are listed below:

1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)

2. Screen will show a Android with a triangle with asterisk

3. Let Go of Home Button and Power

4. Press Search Button (Far Right Button)

5. A blue menu will show at top of page, scroll to Format Device

6. Select Yes to verify

7. Allow format to complete (Information at bottom of page will go through a few steps)

8. Once Format is complete Blue Menu will show at top again, select Reboot

9. Sometimes phone hangs after reboot and will take a while but if no response after 5 - 10 minutes, pull the battery and reinsert. (Device usually starts fine after this)