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S7 system update

I installed my system update overnight, used my phone for about 30 minutes after it restarted, put my phone down, pick it back up about 2 goes later, phone is locked out, only a green signal light even when unplugged. I had to do a hard restart and I have now lost EVERYTHING. HELP!!!!!!!!!!!!!

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Verizon_Support

Jtellerday,

I regret to hear about your software update experience. We always want it to go smooth. I will be happy to help. What back up application have you been using in the past; Verizon Cloud? Google Cloud?

Besides losing your data, is your phone functioning properly now?

RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Jtellerday

My phone was functioning properly, then last night I plugged it in to charge, and now my phone did the same thing. Dim green light even when unplugged, but will not start, it is a paperweight, unless I factory reset it again. I'M NOT HAPPY

Verizon_Support

Having a paperweight as a phone is no fun Jtellerday. I'm sorry to hear you started to have issues after the last update. Here is a link to our trouble-shooting repair assistant for your phone http://vz.to/1N6yVRy . Try this step to resolve your issues and keep us posted.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Slinkygirl_76

My phone is having a very similar problem. Brand new S7 Edge, had it less than 2 months and already it's creased to function as a phone since the software update last week. The phone is constantly "searching for service", which drains a fully charged battery in less than 3 hours. If it can't be done over wifi then it can't be done at all. I get no phone calls, can't make outgoing calls, no voicemails, texts take hours to send/receive, and my phone keeps restarting itself completely randomly. It's beyond maddening!!! I've endured 4 separate phone calls and hours of troubleshooting with tech support, two factory resets and a trip to the Verizon store for a new sim card and still no resolution. I'm 100% convinced it's the software update that took place the night before all this started last week, so short of getting a "new" (i.e. reconditioned) phone or choosing something different altogether I'm at a complete loss! Beyond irritated with this [removal required by the Verizon Wireless Terms of Service] !!!

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