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Received Refurbished Samsung S5 as a replacement, but can not use the charge port

I just received my replacement phone, for one that had internal problems. However, I'm unable to charge the new phone. I can not use the charge port
to charge my phone, thus making it useless.

Comments

pherson

Then cal customer service, tell them and request another. This is a peer to peer forum, not a link to customer service.

Verizon_Support

We want to get this fixed. May we ask for details on what is wrong with the charging port? Is the charger not fitting?
KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

jjkdpiper

I can not plug in the "fast charger", the charger that comes with the Samsung galaxy S5. However, I'm able to plug in a single plug charger, but the charging length takes much longer.

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