Child Item

Site Totals

61410 Questions Answered 270 Categories

S7 activation issues

Just received a new S7 (not pre-owned) and I receive an error to sign in to Google with a previously synced account. I have my email and password correct, but unable to get past this step. I've done a reset in Safe mode, restart and Factory Reset.

Anything else I can do besides find a Verizon store?

Comments

Ann154

Have you checked the Google help from another device?

bearone21

don't you get an option to sign in later??

smlatino

Yes, and there wasn't anything helpful. It was related to the phone.

smlatino

The "Next" option was grayed out. I spent an hour or so on the phone with Tech Support doing everything I had previously done on my own only to receive the same results.

Tech Support advised I bring it to a corporate store. I went to a store in Raleigh and was seen immediately. I shared my experience, they took a stab at it for about 10 minutes, then determined it was a defective phone. A few minutes later, they activated a brand new phone and sent me on my way.

Unfortunately these things happen, but all is well now.

Child Item