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Customer service is the worst I've ever encountered

So I have had my S6 replaced 3 times for numerous problems. After 5 hours on the phone with customer support, and being hung up on 6 times, talking to Samsung and getting their approval to change me to a note 4, I get a rep named Levi who was getting it all set up and the call dropped or hung up or whatever. Never heard back. The next rep I got said Levi lied to me and that floored me. Who says that about a fellow coworker? And proceeded to tell me I was not getting a Note phone period. Now I'm stuck with a used piece of crap I'm paying $600 for and it locks up, doesn't charge, and drips calls constantly. BRAVO VERIZON....BRAVO

AND I'VE BEEN WITH THIS COMPANY SINCE 1996!!!

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Verizon_Support

Hello ChaoticBullySyndicateRicky,

First of all, I'd like to thank you for your service with us over the years, we appreciateyou very much! It sounds like ou really could have avoided the issue, had you been called back. Please allow me to clarify, did Samsung advise you that they would provide you with a Note 4? Or was it Verizon that advised you about the Note 4?

If this was an offer that Samsung made to you, I would recommend contacting them back. This may be something they are doing for you from their inventory. Their number is 888-987-4357.

ChristinaBB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ChaoticBullySyndicate

Verizon had Samsung say it would be ok and Samsung was calling Verizon back

to clarify the situation I guess. Well I was disconnected as apparently my

phone also drops calls randomly. Then I got a rep named Levi and he was

calling someone to set up the deal and I was disconnected again. Maurice a

supervisor and a rep named David both said Levi lied and no way Verizon

would send me a phone unless I paid the remainder on this phone. I can wait

til July and they said they would use my tablet upgrade on another phone

but I never asked for the tablet. It was given to me because of previous

bad experience with Verizon. I really can't talk on the phone anymore about

this. I'm disabled, have ptsd, and panic disorder too. On top of seizures.

I can't go without my phone. And I do not want this S6 anymore. I do not

trust it.

On Mar 25, 2016 10:33 PM, "Verizon Wireless Customer Support" <

Snn5

ChaoticBullySyndicateRicky wrote:

...........talking to Samsung and getting their approval to change me to a note 4, ..............

You talked to Samsung. Not Verizon. Samsung would be in charge of changing your model of phone to a different one.

ChaoticBullySyndicate

I know this!!!!! I'm disabled and have PTSD, SEIZURE DISORDER, AND PANIC

DISORDER. I can't go without a phone for 2 weeks. VERIZON said they were

going to send me a phone to use til mine came in. Then said they're not

sending me anything. Over 5 hours on the phone and 6 disconnects. I didn't

buy my phone from Samsung, I got it from VERIZON! [removal required by the Verizon Wireless Terms of Service] IT, I'M JUST GOING

TO GO AS HIGH AS I CAN WITH VERIZON AND CALL OUR CONSUMER REPORTER AS WELL

AS THE BETTER BUSINESS BUREAU. I'M SURE WHEN THEY HEAR THAT LYING TO

CUSTOMERS IS COMMON PRACTICE, THEY'LL DO SOMETHING.

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