Today I noticed there was a new system update on my wife's S7 ending in VRU2APB5. I proceeded to install it on her phone and it did it perfectly. No issues. I got my S7 Edge and downloaded the update and when it asked me to either Install Now or Later, I selected Now. At that moment the screen froze uncharacteristically and essentially the phone crashed (screen went dark / shut down) and then restarted. However, I noticed that the normal update process did not happen. The Android logo did not come up, no completion percentage, nothing. So, I proceeded to access my phone's settings and tried to access "System Updates." When I selected it, the system would not allow me to enter the section, but rather display the pop-up message "Software update is in progress." Which it has been displaying for the last 2 hours, meaning that it is obviously not true since my wife's S7 did the whole update in like 10 minutes.
Obviously, when I selected INSTALL NOW, something went wrong that caused the phone to crash and now I fear that the update process was "hung" with the phone thinking it is updating when it is not the case. I tried everything: Turning it off, restarting it, stopping System Apps related to system updates or app updates and trying again...and NOTHING. Still the same message. I contacted Samsung's Support and the chat rep was baffled, did not know how to fix it and gave me a ticket to call their phone support. Sigh.
ANY HELP from Verizon here?? After all, it is your update, correct? I am really upset that this happen to my brand new phone. Hopefully I can get help quick to fix this issue without having to do like a factory reset or anything crazy like that, because if that is the case I will NEVER feel comfortable installing any other system updates again. Please HELP!
