Pantech Hotshot screen blank can't enter password for voicemail

MikeyV2016

On my Pantech Hotshot, when I access my voicemail,and am told to enter my password, the screen goes blank, so I have no keypad.

I know this worked before, so is there some stupid setting that tells the phone to do this? Why? If so, how do I change it back?

Accepted answers

MikeyV2016

I took it to the Verizon store. They said the sensor was bad. I just got a new phone instead.

All comments

Verizon_Support

Having access to your voice mail is important Mikeyv2016. How long has this been going on? Does this only happen when you call your voice mail?

AmberF_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MikeyV2016

It's been happening for about a week. Tonight I made a couple calls that went to their voicemail and the same thing happened, the screen went blank.

Verizon_Support

Thank you for all of the details, MikeyV2016. It is important to us that we get the voicemail working properly and I am happy to assist.

The next best step will be to update the software on the phone. Please dial *228 and follow the prompts provided. Have you made any changes to the phone recently? Does the screen go blank at all at any other times? We will be ready and available to continue helping once you have the chance to reply.

SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

MikeyV2016

Screen went blank after doing *228, so couldn't follow prompts.