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Marshmallow, the Play Store, WiFi and the Galaxy S6ness of it all

Since the Marshmallow update last week, neither my Galaxy S6 or S6 EdgePlus will download updates or apps from Google Play over WiFi. Mobile Data works fine. I have taken all the steps outlined by Google and Verizon to solve this, including:

Resetting my phone.

Checking my router for the latest firmware

Removing my Gmail account from my phone.

Removing Google Play, all its updates, and clearing the cache for Google Play, Download Manager and Play Services.

Reset network settings on the phone.

Samsung apps from Samsung's app store will not download via WiFi either. I have tried both 2.4 and 5.0 GHz connections. All other devices on this network are working properly. If I turn off WiFi and use mobile data, all will download. Play Store is still in the original factory build, and will not update to the latest version via WiFi. I have also called Google and was told that I would have to wait until enough people complain so the engineers can fix this issue. So, I am trying this. All the steps listed above also included router reboots, phone restarts, phone shutdowns, and cache clearing. I have done everything except reset my phone to Factory Settings, and I refuse to believe that is going to fix this, and I would rather not spend even more time trying to fix something that clearly needs to be fixed in this update.

Comments

pherson

A factory reset is always recommended after a major update. Customer service will walk you through that and Samsung will do the same, regardless if you think it won't help.

DezmoMedia

Well, now I have done a factory reset, and guess what? It didn't work. And to download my apps, I have to use mobile data. Yay! This is, as I said, a Marshmallow issue, and we need a patch. Sooner rather than later.

pherson

TThen contact Samsung.

ReggieW

I am having the exact same issue...very frustrating. It is definitely a Marshmallow issue. My phone was working great until 4/6/2016 when the update was installed. Now Pandora doesn't work via wi-fi, it works well over 4g data. Please fix this!!!

pherson

IT is a Samsung google issue not verizon contact them.

ReggieW

I purchased my phone from Verizon, not Samsung. I would expect Verizon to work this issue out with their supplier and not have their customers contact Verizon's supplier. smh...

pherson

Verizon is a cellular provider. Samsung made the phone and it's googles software. Regardless of how you feel you need to contact the two, samsung and Google. [removal required by the Verizon Wireless Terms of Service]

DezmoMedia

Don't waste your time with Samsung. They told me to go to Best Buy or send in the phone to them. Neither is acceptable. This is not a phone problem, it is a Marshmallow problem. I did call Verizon and was quickly switched to a real geek and not someone who can only read the troubleshooting steps I have already taken. According to this person, Verizon will contact Samsung and get them to fix this via an update. In the meantime, there is a fix, but it is a pain. You can switch to a different device, and once your number is active on that device and inactive on your S6 or S6 Edge Plus. you can then download via WiFi from the Google Play Store. Then, you have to switch back service to your S6 or S6 Edge Plus. You can only do this once per device via Verizon's website every 30 days, so you would have to call Verizon and have them make the switch for you after you do it once. Clearly, this is really not acceptable, but it does work. And if, like me, you factory reset your phone, you don't want to use up all your mobile data re-downloading all your apps, you can switch devices, download everything you want via WiFi, and then switch it back. The guy I talked to at Verizon tells me he is sharing this with his tech group and his supervisor, and hopefully a fix will be forthcoming. I didn't try it, but it is possible taking the SIM card out of your phone would accomplish the same thing. However, both my phones have cases which are not easy to remove, and so I did not do this. At the very least, Verizon is now aware of this issue, and I hope they get a fix out sooner rather than later.

Ian_M_Walker

Likewise.

I've gone over my data limit now thanks to the FOUR factory resets, two of my own accord during initial troubleshooting, one at Verizon's behest and one at Samsung's.

Bloody ridiculous.

Also, these are all the steps I went through (not in order):

Airplane mode on and off

Bluetooth off

Data partition cache wipe

Reset Network settings x2

Factory resets x3 (one from the software, one from the ROM and the final, at Verizon's suggestion with all restore options toggled off)

Installed latest version of Google Play Store manually

Restrict background data checked

Restrict network data checked

Dropped network connections and reapplied

Cleared data cache for Play Store

Cleared data cache for Google Framework

I can't believe this still hasn't been patched.

Oh and for those saying contact Samsung, well I did, AND Google Play Store Help Desk. Guess where they both sent me? VERIZON!

Cheers.

SherriT

I am having all of these same problems. A year ago I switched from a Motorola Droid to a Samsung S6. Until now, I have been in heaven. Now I'm reliving old nightmares. Please get this figured out!

thehiz

I have most of the same problems since downloading Marshmallow. One workaround for me has been to use the "Guest" network on my Netgear AC1750 router. While this isn't the best solution to fixing Samsung/Google/Verizon's underlying software/hardware/connectivity issues, it will work until they finally create a patch or update of some kind.

Here are 2 other suggestions I found online that I haven't had the chance to try just yet. If you try them, good luck. Please post back to this thread if they do work.

Settings -> Application manager -> Google Play Store -> Permissions -> turn all on -> Force Stop.
Disable IPV6 on your router firewall so that no IPV6 info will pass through the Wifi to the S6.

Verizon…thoughts?? Can you provide an update to all these customer issues with Marshmallow and the Wifi connectivity issues? A top of the line router should be able to work with the newest technology and updates that come along with Marshmallow and new Samsung phones.

FG123

I am having the exact same problems since the Marshmallow update. Has anybody have this figured out? I've contacted Verizon, they sent me to Samsung, Samsung said to have Best Buy reset my phone. Then Samsung sent me to Google. Google then sent me back to Samsung. I can't believe that so many people are having the same problem - yet Verizon acts like I am the only one! All everybody knows is to do a factory reset - which I did - but still didn't help. I can connect to wi-fi, but no downloads, youtube, or streaming Pandora. I refuse to be charged extra for extra data because of a bad update. Anybody have a fix for this?

thehiz

I have not had any additional luck FG123. I just have been staying with using the "Guest" network. The 2 suggestions I posted above, from a different blog, did not work for me.

I did a full factory reset the other day and the funny thing is, I ended up having more problems. Some type of Android system app/function started running in the background and burned up my battery within 4 hours without use. It was terrible. My phone was almost on fire. So I had to go back in and do yet another factory reset. It took care of the new problem of extreme battery drain and high temperature. But the original primary problem of Google Play not working with my brand new top tier modem/router in one, still an issue. Good luck to you. Hopefully there will be some type of patch or update and all companies are seeing posts about the issue. (That's you Verizon, Google, Samsung, Time Warner and Netgear.)

FG123

I read on another post to install a app called DNset. Has anybody did this? It's supposed to fix this, but all traffic goes thru a 3rd party. I am concerned about malware. Do you think that they will release a patch to fix this? I can't get into the router at work to add a guest network. Anybody else have any fixes?

Thanks

thehiz

Verizon just released an update/patch yesterday that you may want to download that will fix most Google Play download issues. I downloaded it today but haven't had the chance to test it at home on my network just yet. Software version: MMB29K.G920VVRU4CPD2. The update does have other benefits as well like the new memory setting in the Application Manager that will let you see how much memory (RAM) is being used by apps and how much is free. Anyway I'm crossing my fingers that this update fixes the Google Play issues and overheating.

Good Luck!

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